Conduit AI vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Conduit AI

See full pricing history

USD · US · source: www.conduit.ai

Plan	Pricing	Charged by	Offer type
Messaging	USD 18 monthly Starting rate $ 18 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 40 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Guest	USD 30 monthly Starting rate $ 30 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 60 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Guest + Devices	USD 36 monthly Starting rate $ 36 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 80 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Full Suite	USD 48 monthly Starting rate $ 48 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 100 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Startup	USD 899 monthly 0–25 units. The full feature set, designed to help scale your operations with no implementation fee. 2,000 credits / mo $ 899 / mo	Flat · / mo	Standalone · Fixed

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Conduit AI

Messaging

Highlights Credits: 40 credits / unit / mo

Included
Highlights Unified inbox, every channel: Included
Highlights Voice AI, inbound and outbound: Included
Highlights PMS and OTA integrations: Included
Highlights Operator, workflows, escalation: Included
Highlights Analytics and reporting: Included

Guest

Highlights Credits: 60 credits / unit / mo

Included
Highlights Everything in Messaging: Included
Highlights In-portal AI concierge: Included
Highlights Rich-media guidebooks: Included
Highlights Damage waivers, no SKU fee: Included
Highlights Upsells with One-click Payment: Included

Guest + Devices

Highlights Credits: 80 credits / unit / mo

Included
Highlights Everything in Guest: Included
Highlights Smart home integration: Included
Highlights Portal-integrated smart devices: Included
Highlights Access Codes for Guests and Team: Included
Highlights Device management workflows: Included

Full Suite

Highlights Credits: 100 credits / unit / mo

Included
Highlights Everything in Guest + Devices: Included
Highlights Tasks and Workforce: Included
Highlights Agentic operations workflows: Included
Highlights Scheduling and dispatch: Included
Highlights Inventory Management: Included

Startup

Highlights Credits: 2,000 credits / mo

Included
Highlights The full feature set: Included
Highlights No implementation fee: Included
Highlights Units: 0–25 units

Limited

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Conduit AI

September 21, 2026
Official pricing page
- Messaging: USD 18 monthly
- Guest: USD 30 monthly
- Guest + Devices: USD 36 monthly
- Full Suite: USD 48 monthly
- Startup: USD 899 monthly
August 27, 2026
Official pricing page
- Guest: USD 30 monthly
- Guest + Devices: USD 36 monthly
- Full Suite: USD 48 monthly
- Startup: USD 899 monthly

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free