Chatling vs LiveAgent

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatling

See full pricing history

USD · US · source: chatling.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Flat · /month	Standalone · Free
Starter	USD 25 monthly · USD 21 / month with annual commitment $25 /month. $21 /month billed $250 annually	Flat · /month	Standalone · Fixed
Growth Highlighted	USD 75 monthly · USD 63 / month with annual commitment $75 /month. $63 /month billed $750 annually	Flat · /month	Standalone · Fixed
Scale	USD 295 monthly · USD 246 / month with annual commitment $295 /month. $246 /month billed $2,950 annually	Flat · /month	Standalone · Fixed

LiveAgent

See full pricing history

USD · US · source: www.liveagent.com

Plan	Pricing	Charged by	Offer type
Small business	USD 19 monthly · USD 15 / month with annual commitment $15 per agent/month billed annually $19 /month	Seat · per agent/month	Standalone · Fixed
Medium business	USD 35 monthly · USD 29 / month with annual commitment $29 per agent/month billed annually $35 /month	Seat · per agent/month	Standalone · Fixed
Large business Highlighted	USD 59 monthly · USD 49 / month with annual commitment $49 per agent/month billed annually $59 /month	Seat · per agent/month	Standalone · Fixed
Enterprise	USD 85 monthly · USD 69 / month with annual commitment $69 per agent/month billed annually $85 /month	Seat · per agent/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatling

Free

Usage AI credits: 200

Included
Usage AI agents: 1

Included
Usage Seats: 1

Included
Usage Knowledge base characters: 500,000

Included
Usage Email credits: 25/mo

Included
Usage AI Actions: 2 per agent

Included
Usage Voice input: Excluded
Usage Resync credits: Excluded
Features Canned responses: 10

Limited
Features Workflows: Excluded
Features Chatbot customization: Limited

Limited
Features Knowledge base file upload limit: 1 MB

Included
Features Auto-sync knowledge base: Excluded
Features API access: Excluded
Features Chatbot analytics: Excluded
Features Voice input: Excluded
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Starter

Usage AI credits: 1,750

Included
Usage AI agents: 2

Included
Usage Seats: 2

Included
Usage Knowledge base characters: 10 million

Included
Usage Email credits: 1,000/mo

Included
Usage AI Actions: 4 per AI agent

Included
Usage Voice input: 250 min/mo

Included
Usage Resync credits: 1,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 5 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: weekly

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Growth

Usage AI credits: 6,000

Included
Usage AI agents: 5

Included
Usage Seats: 5

Included
Usage Knowledge base characters: 30 million

Included
Usage Email credits: 4,000/mo

Included
Usage AI Actions: 7 per AI agent

Included
Usage Voice input: 1,000 min/mo

Included
Usage Resync credits: 10,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 10 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Excluded

Scale

Usage AI credits: 35,000

Included
Usage AI agents: 7

Included
Usage Seats: 10

Included
Usage Knowledge base characters: 100 million

Included
Usage Email credits: 15,000/mo

Included
Usage AI Actions: 12 per AI agent

Included
Usage Voice input: 3,000 min/mo

Included
Usage Resync credits: 30,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: Unlimited

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Included

LiveAgent

Small business

Highlights AI Agents: Included
Highlights Ticketing: Included
Highlights Live chat: Included
Highlights Knowledgebase: Included
Highlights Customer Portal: Included
Highlights Contact forms: Included
Highlights Automation rules: Included
Highlights Integrations: Included
Highlights Multiple language support: Included
Communication channels Contact forms – Contact us buttons: 3

Limited
Communication channels Contact forms – In page: 3

Limited
Communication channels Email ticketing – Incoming email accounts: 3

Limited
Communication channels Email ticketing – Outgoing email accounts: 3

Limited
Communication channels Live chat button: 2

Limited
Conversation management Custom ticket filters: 300 filters / agent

Limited
Conversation management Departments: 10

Limited
Conversation management Canned messages: 20

Limited
Conversation management Predefined answers: 20

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 1

Limited
Automation Event Rules: 50

Limited
Support and services Customer support service: best effort

Limited
Communication channels Call center & IVR: Excluded
Automation Time Rules: Excluded
Automation Service levels (SLA): Excluded
Security and permissions SSO: Excluded
Conversation management Custom roles: Excluded

Medium business

Highlights Everything in Small plan: Included
Highlights AI Agents incl. full setup: Included
Highlights Call center & IVR: Included
Highlights Time Rules: Included
Highlights Reports: Included
Highlights Proactive chat invitations: Included
Highlights Agent ratings: Included
Highlights Sound configuration: Included
Highlights Service levels (SLA): Included
Highlights SSO: Included
Highlights Custom roles: Included
Communication channels Contact forms – Contact us buttons: 10

Limited
Communication channels Contact forms – In page: 10

Limited
Communication channels Email ticketing – Incoming email accounts: 10

Limited
Communication channels Email ticketing – Outgoing email accounts: 10

Limited
Communication channels Live chat button: 5

Limited
Conversation management Custom ticket filters: 500 filters / agent

Limited
Conversation management Departments: 20

Limited
Conversation management Canned messages: 100

Limited
Conversation management Predefined answers: 100

Limited
Conversation management Custom roles: 2

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 5

Limited
Automation Event Rules: 150

Limited
Automation Time Rules: 30

Limited
Automation SLA rules: 5

Limited
Automation Service levels (SLA): 5

Limited
Support and services Customer support service: 24/7

Included

Large business

Highlights Everything in Medium plan: Included
Highlights Time tracking & Audit log: Included
Highlights Audit log: Included
Communication channels Facebook: Included
Communication channels Instagram: Included
Communication channels X: Included
Communication channels Viber: Included
Communication channels Telegram: 3 bots

Limited
Communication channels WhatsApp: 5 numbers

Limited
Communication channels Contact forms – Contact us buttons: 50

Limited
Communication channels Contact forms – In page: 50

Limited
Communication channels Email ticketing – Incoming email accounts: 150

Limited
Communication channels Email ticketing – Outgoing email accounts: 150

Limited
Communication channels Live chat button: 50

Limited
Conversation management Custom ticket filters: 1000 filters / agent

Limited
Conversation management Departments: 150

Limited
Conversation management Canned messages: 500

Limited
Conversation management Predefined answers: 500

Limited
Conversation management Custom roles: 5

Limited
Customization Knowledge base: 2

Limited
Customization API keys: 10

Limited
Automation Event Rules: 500

Limited
Automation Time Rules: 100

Limited
Automation SLA rules: 50

Limited
Automation Service levels (SLA): 20

Limited
Support and services Customer support service: 24/7

Included

Enterprise

Highlights Everything in Large plan: Included
Highlights Almost unlimited: Included
Support and services Dedicated account manager: Included
Support and services Priority support: Included
Support and services Assisted channels integration: Included
Customization Branding Free: Included
Support and services Custom billing setup: Included
Support and services Service review call and reports: Included
Support and services Scheduled release management: Included
Communication channels Contact forms – Contact us buttons: 200

Limited
Communication channels Contact forms – In page: 200

Limited
Communication channels Email ticketing – Incoming email accounts: 500

Limited
Communication channels Email ticketing – Outgoing email accounts: 500

Limited
Communication channels Live chat button: 100

Limited
Communication channels Telegram: 3 bots+

Limited
Communication channels WhatsApp: 20 numbers

Limited
Conversation management Custom ticket filters: 5000 filters / agent

Limited
Conversation management Departments: 300

Limited
Conversation management Canned messages: 1000

Limited
Conversation management Predefined answers: 1000

Limited
Conversation management Custom roles: 40

Limited
Customization Knowledge base: 10

Limited
Customization API keys: 100

Limited
Automation Event Rules: 1000

Limited
Automation Time Rules: 200

Limited
Automation SLA rules: 100

Limited
Automation Service levels (SLA): 100

Limited
Support and services Customer support service: 24/7

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chatling

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 25 monthly · USD 21 / month with annual commitment
- Growth: USD 75 monthly · USD 63 / month with annual commitment
- Scale: USD 295 monthly · USD 246 / month with annual commitment
August 27, 2026
Official pricing page
- Free — Monthly: Free
- Starter — Monthly: USD 25 monthly · USD 21 / month with annual commitment
- Growth — Monthly: USD 75 monthly · USD 63 / month with annual commitment
- Scale — Monthly: USD 295 monthly · USD 246 / month with annual commitment

LiveAgent

September 21, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment
August 27, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment