Respond.io vs Vision Helpdesk Cloud

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Respond.io

See full pricing history

USD · US · source: respond.io

Plan	Pricing	Charged by	Offer type
Starter	USD 99 monthly · USD 79 / month with annual commitment $ 79 /month $1,188 $948/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Growth Highlighted	USD 199 monthly · USD 159 / month with annual commitment $ 159 /month $2,388 $1,908/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Advanced	USD 349 monthly · USD 279 / month with annual commitment $ 279 /month $4,188 $3,348/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Enterprise	Contact sales Custom	Unit · Monthly Active Contacts	Standalone · Contact sales

Vision Helpdesk Cloud

See full pricing history

USD · US · source: www.visionhelpdesk.com

Plan	Pricing	Charged by	Offer type
Starter Help Desk	USD 15 monthly · USD 12 / month with annual commitment $15/agent month-to-month or $12/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Help Desk	USD 25 monthly · USD 20 / month with annual commitment $25/agent month-to-month or $20/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Satellite Help Desk Highlighted	USD 30 monthly · USD 24 / month with annual commitment $30/agent month-to-month or $24/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Service Desk	USD 40 monthly · USD 32 / month with annual commitment $40/agent month-to-month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Service Desk	USD 60 monthly · USD 48 / month with annual commitment $60/agent month-to-month or $48/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Respond.io

Starter

Usage Users: 5

Included
Usage Monthly Active Contacts: Unlimited

Included
Usage AI Credits: 5,000

Included
Inbox & Contacts Team & Custom Inboxes: Included
Inbox & Contacts Mobile App: Included
AI & Automation AI Prompt: Included
AI & Automation AI Assist: Included
Reports Basic Reports: Included
Platform & Security Two-Factor Authentication (2FA): Included
Integrations Growth Widgets: Included

Growth

Usage Users: 10

Included
Usage Monthly Active Contacts: Starts with 1,000

Included
Usage AI Credits: Starts with 10,000

Included
Broadcasts Broadcasts: Included
AI & Automation Workflows automation: Included
AI & Automation AI Agents: Included
Reports Advanced Reports: Included
Integrations Zapier & Make Integrations: Included
Integrations Developer API: Included

Advanced

Usage Users: 10

Included
Usage Monthly Active Contacts: Starts with 1,000

Included
Usage AI Credits: Starts with 20,000

Included
Platform & Security Mask Phone Number & Email Address: Included
Platform & Security Multiple Workspaces: Included
Integrations HTTP Requests in Workflows: Included
Integrations Incoming & Outgoing Webhooks: Included
Platform & Security Single Sign-On (SSO): Included
Channels Custom Channels: Included

Enterprise

Usage Users: Unlimited

Included
Usage Monthly Active Contacts: Custom

Included
Usage AI Credits: Starts with 40,000

Included
Highlights Unlimited Users: Included
Highlights Higher limit of workspaces: Included
Highlights Higher API rate limits: Included

Vision Helpdesk Cloud

Starter Help Desk

Plan card Cloud helpdesk: Included
Plan card Ticket management: Included
Plan card US, UK, EU, and India hosting: Included
Plan card Software updates: Included

Pro Help Desk

Plan card Professional helpdesk: Included
Plan card Customer portal: Included
Plan card Support workflows: Included
Plan card Software updates: Included

Satellite Help Desk

Plan card Multibrand support: Included
Plan card Satellite portals: Included
Plan card Cloud hosting: Included
Plan card Support updates: Included

Pro Service Desk

Plan card Service-desk workflows: Included
Plan card Cloud deployment: Included
Plan card Agent support tools: Included
Plan card Software updates: Included

Enterprise Service Desk

Plan card Enterprise service desk: Included
Plan card Advanced workflows: Included
Plan card Enterprise controls: Included
Plan card Cloud hosting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Respond.io

August 27, 2026 Source
- Starter: USD 99 monthly · USD 79 / month with annual commitment
- Growth: USD 199 monthly · USD 159 / month with annual commitment
- Advanced: USD 349 monthly · USD 279 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026 Source
- starter — default: USD 79 monthly · USD 79 / month with annual commitment
- growth — default: USD 159 monthly · USD 159 / month with annual commitment
- advanced — default: USD 279 monthly · USD 279 / month with annual commitment

Vision Helpdesk Cloud

August 27, 2026 Source
- Starter Help Desk: USD 15 monthly · USD 12 / month with annual commitment
- Pro Help Desk: USD 25 monthly · USD 20 / month with annual commitment
- Satellite Help Desk: USD 30 monthly · USD 24 / month with annual commitment
- Pro Service Desk: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise Service Desk: USD 60 monthly · USD 48 / month with annual commitment