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Freshdesk vs ResolveAI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan Pricing Charged by Offer type
Growth
USD 19 / month with annual commitment

$19/agent/month billed annually

 Seat · per user or agent Standalone · Fixed
Pro Highlighted
USD 55 / month with annual commitment

$55/agent/month billed annually

 Seat · per user or agent Standalone · Fixed
Enterprise
USD 89 / month with annual commitment

$89/agent/month billed annually

 Seat · per user or agent Standalone · Fixed

ResolveAI

See full pricing history

USD · US · source: resolveai.co

Plan Pricing Charged by Offer type
Basic
USD 9 monthly

$ 9 / Month

 Flat · / Month Standalone · Fixed
Enhanced
USD 29 monthly

$ 29 / Month

 Flat · / Month Standalone · Fixed
Expert
USD 79 monthly

$ 79 / Month

 Flat · / Month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card

Ticketing and shared inbox

Included

Plan card

Freddy AI Agent sessions

Included

Plan card

Analytics and reporting

Included

Plan card

Threads and tasks

Included

Pro

Plan card

Intelligent routing

Included

Plan card

Multiple SLA policies

Included

Plan card

External collaborators

Included

Plan card

Advanced reporting

Included

Enterprise

Plan card

Sandbox

Included

Plan card

Audit logs

Included

Plan card

Allowed domains

Included

Plan card

IP whitelisting

Included

ResolveAI

Basic

Highlights

ChatGPT 3.5 turbo

Included

Highlights

20 training data sources Training sources are website pages, files, texts etc that are used to train the AI assistant with your data

Included

Highlights

500K training characters

Included

Highlights

2,000 AI messages / month

Included

Highlights

Human live chat takeover

Included

Highlights

WhatsApp, Messenger, Slack Integrate your chatbot with popular platforms

Included

Highlights

Booking assistant Let AI schedule your meetings

Included

Highlights

Custom AI persona Define chatbot persona and communication style to better align with your company brand and needs

Included

Highlights

API based tools Remote data lookups & triggers during conversations

Included

Enhanced

Highlights

ChatGPT 4 + ChatGPT 3.5 turbo

Included

Highlights

Unlimited training data sources Training sources are website pages, files, texts etc that are used to train the AI assistant with your data

Included

Highlights

5M training characters

Included

Highlights

4,000 AI messages / month

Included

Highlights

Human live chat takeover

Included

Highlights

WhatsApp, Messenger, Slack Integrate your chatbot with popular platforms

Included

Highlights

Booking assistant Let AI schedule your meetings

Included

Highlights

Custom AI persona Define chatbot persona and communication style to better align with your company brand and needs

Included

Highlights

API based tools Remote data lookups & triggers during conversations

Included

Expert

Highlights

ChatGPT 4 + ChatGPT 3.5 turbo

Included

Highlights

Unlimited training data sources Training sources are website pages, files, texts etc that are used to train the AI assistant with your data

Included

Highlights

Unlimited training characters Using your own OpenAI API key, otherwise 10M character limit.

Included

Highlights

Unlimited AI messages / month Using your own OpenAI API key, otherwise 6,000 messages/month limit.

Included

Highlights

Human live chat takeover

Included

Highlights

WhatsApp, Messenger, Slack Integrate your chatbot with popular platforms

Included

Highlights

Booking assistant Let AI schedule your meetings

Included

Highlights

Custom AI persona Define chatbot persona and communication style to better align with your company brand and needs

Included

Highlights

API based tools Remote data lookups & triggers during conversations

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

  1. Source
    • Growth: USD 19 / month with annual commitment
    • Pro: USD 55 / month with annual commitment
    • Enterprise: USD 89 / month with annual commitment

ResolveAI

  1. Source
    • Basic: USD 9 monthly
    • Enhanced: USD 29 monthly
    • Expert: USD 79 monthly