LiveHelpNow
Essential
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Highlights
Live chat
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Included
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Highlights
Knowledge base
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Included
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Highlights
Support portal for customers
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Included
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Unlimited articles
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Included
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Surveys and canned responses
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Included
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Highlights
Secure forms
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Included
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Highlights
Conversion tracking
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Included
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Social channel support
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Included
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Basic automations
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Included
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Basic reporting
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Included
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Highlights
One chat domain
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Included
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One knowledge base
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Included
Professional
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Ticketing
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Included
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Workforce management features
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Included
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Highlights
Advanced automations
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Included
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Highlights
Performance dashboards and KPI reporting
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Included
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Highlights
Data export
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Included
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Call logging
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Included
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Phone integration through Zoom for routing and tracking
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Included
Premium
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Highlights
White glove onboarding
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Included
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Highlights
Monthly dedicated success call
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Included
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Highlights
Advanced automations
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Included
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Priority support
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Included
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Removal of LiveHelpNow branding
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Included
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Highlights
Additional knowledge base capacity
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Included
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Highlights
Higher limits across automation and reporting and data storage
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Included