Gleap
Starter — annual billing
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Plan basics
Seats
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1 seat
Included -
Plan basics
Projects
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1 project
Included -
Plan basics
Kai AI support
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Included
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Plan basics
Live chat
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Included
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Plan basics
In-app bug reporting
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Included
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Plan basics
Feature roadmap
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Included
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Plan basics
Knowledge base
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Included
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Plan basics
Team seats
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1
Included -
Plan basics
Projects
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1
Included -
Plan basics
Model choice
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Auto
Included -
Plan basics
AI token discount
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Not included
Excluded -
Plan basics
SLA
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3 days
Included -
Support channels
Ticketing & inbox Shared Inbox
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Included
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Support channels
Live chat
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Included
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Support channels
In-app bug reporting
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Included
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Support channels
Operating hours
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Included
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Support channels
Team inboxes
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Not included
Excluded -
Support channels
Workflows
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Not included
Excluded -
Support channels
Kai support Kai chatbot
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Included
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Support channels
Multiple content sources
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Included
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Support channels
AI summary
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Not included
Excluded -
Support channels
AI reply
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Not included
Excluded -
Support channels
AI tools
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Not included
Excluded -
Support channels
Copilot
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Not included
Excluded -
Support channels
Custom agents
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Not included
Excluded -
Support channels
Support channels Widget
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Included
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Support channels
Email
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Included
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Support channels
WhatsApp
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Not included
Excluded -
Support channels
Telegram
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Not included
Excluded -
Support channels
Instagram
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Not included
Excluded -
Support channels
Facebook Messenger
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Not included
Excluded -
Support channels
Outreach Surveys
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Not included
Excluded -
Support channels
Chat messages
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Not included
Excluded -
Support channels
Banners
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Not included
Excluded -
Support channels
Push notifications
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Not included
Excluded -
Support channels
News / release notes
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Not included
Excluded -
Support channels
Product tours
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Not included
Excluded -
Support channels
Checklists
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Not included
Excluded -
Support channels
Emails & newsletters
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Not included
Excluded -
Support channels
Tooltips
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Not included
Excluded -
Support channels
Modals
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Not included
Excluded -
Roadmap
Roadmap Public roadmap
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Included
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Roadmap
Feature request management
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Included
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Help center
Help center Public knowledge base
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Included
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Help center
Unlimited collections & articles
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Included
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Platform & security
Platform & security Reports
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Included
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Platform & security
Custom domains
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Not included
Excluded -
Platform & security
Remove Gleap branding
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Not included
Excluded -
Platform & security
Third-party integrations
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Not included
Excluded -
Platform & security
API access
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Not included
Excluded -
Platform & security
SOC 2 Type II
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Not included
Excluded -
Platform & security
DORA support
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Not included
Excluded -
Platform & security
HIPAA BAA
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Not included
Excluded -
Platform & security
SSO
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Not included
Excluded -
Platform & security
Bring your own model
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Not included
Excluded -
Platform & security
BYOK
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Not included
Excluded -
Platform & security
Pay by invoice
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Not included
Excluded -
Platform & security
Priority support & SLA
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Not included
Excluded -
Platform & security
Support Slack channel
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Not included
Excluded -
Platform & security
Dedicated CSM
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Not included
Excluded -
Self-driving AI
Self-driving AI Kai PM
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Not included
Excluded -
Self-driving AI
Kai Code
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Not included
Excluded -
Self-driving AI
Kai Resolve
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Not included
Excluded