Onsite Support vs Tidio

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Onsite Support

See full pricing history

USD · US · source: onsitesupport.io

Plan	Pricing	Charged by	Offer type
Growth Highlighted	USD 299 monthly $299/mo	Flat · /mo	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Other	Standalone · Contact sales

Tidio

See full pricing history

USD · US · source: www.tidio.com

Plan	Pricing	Charged by	Offer type
Free	Free $0/month	Flat · per month	Standalone · Free
Starter	USD 24.17 / month with annual commitment $24.17/month on annual billing	Flat · per month	Standalone · Fixed
Growth	USD 49.17 / month with annual commitment Starts at $49.17/month on annual billing	Flat · per month	Standalone · Starting at
Plus	USD 300 monthly Starts at $300/month plus monthly usage	Flat · per month	Standalone · Starting at

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Onsite Support

Growth

Highlights ✓Amazon PLS enrollment: Included
Highlights ✓Unlimited AI interactions: Included
Highlights ✓Unlimited marketplaces & stores: Included
Highlights ✓Unlimited automations: Included
Highlights ✓Personalized onboarding & training: Included
Highlights ✓Prebuilt analytics dashboards: Included
Highlights ✓All future updates included: Included

Enterprise

Highlights ✓Everything in Growth: Included
Highlights ✓Unlimited agent seats: Included
Highlights ✓Dedicated account manager: Included
Highlights ✓Custom integrations & API access: Included
Highlights ✓Multi-brand support: Included
Highlights ✓Advanced roles & permissions: Included
Highlights ✓SLA guarantees: Included
Highlights ✓Priority support: Included

Tidio

Free

Plan card Live chat: Included
Plan card Ticketing: Included
Plan card Basic customer support tools: Included

Starter

Plan card 100 billable conversations: Included
Plan card 50 Lyro AI conversations: Included
Plan card 100 Flows visitors reached: Included
Plan card Basic analytics: Included

Growth

Plan card From 250 billable conversations: Included
Plan card Advanced analytics: Included
Plan card User permissions: Included
Plan card Automatic chat assignment: Included

Plus

Plan card Premium features: Included
Plan card Priority support: Included
Plan card Advanced team management: Included
Plan card Custom billable conversations: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Onsite Support

August 27, 2026 Source
- Growth: USD 299 monthly
- Enterprise: Contact sales

Tidio

August 27, 2026 Source
- Free: Free
- Starter: USD 24.17 / month with annual commitment
- Growth: USD 49.17 / month with annual commitment
- Plus: USD 300 monthly