Help Scout
Free
-
Team management
Users
-
Up to 5
Included -
Shared Inbox
Inboxes
-
1
Included -
Shared Inbox
Contacts
-
100/mo
Limited -
Shared Inbox
Saved replies
-
10
Limited -
Shared Inbox
Tags
-
10
Limited -
Knowledge base
Docs sites
-
1
Included -
Knowledge base
Articles
-
10
Limited -
Knowledge base
Beacon
-
1
Included
Standard
-
Team management
Users
-
Up to 25
Included -
Shared Inbox
Multiple Inboxes
-
2 (additional Inboxes $10/mo)
Included -
Channels
Live chat and SMS
-
Included
-
Channels
WhatsApp, Instagram, and Messenger
-
Included
-
Knowledge base
Multiple knowledge bases
-
2 (additional sites $20/mo)
Included -
Service Level Agreements (SLAs)
One basic SLA policy
-
1 basic policy
Included -
Automation
Basic workflows
-
150 basic workflows
Included -
Shared Inbox
Unlimited tags and saved replies
-
Unlimited
Included -
AI
AI Inbox assistant
-
Included
-
Shared Inbox
Contacts
-
Unlimited
Included -
Reporting
Reporting history
-
30-day history
Limited
Plus
-
Team management
Users
-
Up to 50
Included -
Team management
Light users
-
5 included
Included -
Shared Inbox
Inboxes
-
5 (additional Inboxes $10/mo)
Included -
Automation
Advanced workflows
-
500 advanced workflows
Included -
Service Level Agreements (SLAs)
Two advanced SLA policies
-
2 advanced policies
Included -
Highlights
Secure customer portal
-
Included
-
AI
Unlimited AI Drafts
-
Unlimited
Included -
Routing
Round robin routing
-
Round robin
Included -
Integrations
Salesforce, Jira, and HubSpot
-
Included
-
Team management
Internal teams
-
Included
-
Company management
Group conversations by company
-
Included
-
Knowledge base
Docs sites
-
3 (additional sites $20/mo)
Included -
Reporting
Reporting history
-
2-year history
Included
Pro
-
Team management
Users
-
Unlimited (minimum 10)
Included -
Team management
Light users
-
Up to 50 light users
Included -
Shared Inbox
Inboxes
-
10 (additional Inboxes $10/mo)
Included -
Automation
Unlimited workflows
-
Unlimited advanced workflows
Included -
Service Level Agreements (SLAs)
Unlimited SLA policies
-
Unlimited
Included -
Routing
Multiple routing types
-
Round robin + load balanced
Included -
Security
SSO/SAML
-
Included
-
Security
HIPAA compliance
-
Included
-
Support
Dedicated onboarding specialist
-
Included
-
Support
Strategic account manager
-
Included
-
Integrations
Preferred pricing on Aircall
-
Preferred pricing
Included -
Knowledge base
Docs sites
-
5 (additional sites $20/mo)
Included -
Reporting
Reporting history
-
All-time
Included