Chatwoot Cloud vs Kayako

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatwoot Cloud

See full pricing history

USD · US · source: www.chatwoot.com

Plan	Pricing	Charged by	Offer type
Hacker	Free $0 per agent per month	Flat · per month	Standalone · Free
Startups	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Business Highlighted	USD 39 / month with annual commitment $39/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 99 / month with annual commitment $99/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatwoot Cloud

Hacker

Plan card Agents: Up to 2

Included
Plan card Conversations: 500/month

Included
Plan card Data retention: 30 days

Included

Startups

Plan card Unlimited conversations: Included
Plan card Captain AI credits: 300

Included
Plan card Data retention: 1 year

Included

Business

Plan card Voice channel: Included
Plan card Teams and automation rules: Included
Plan card Data retention: 2 years

Included

Enterprise

Plan card SSO and SAML: Included
Plan card Audit logs: Included
Plan card Data retention: 3 years

Included

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Chatwoot Cloud

August 27, 2026 Source
- Hacker: Free
- Startups: USD 19 / month with annual commitment
- Business: USD 39 / month with annual commitment
- Enterprise: USD 99 / month with annual commitment

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales