Freshdesk vs Kommunicate

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89/agent/month billed annually	Seat · per user or agent	Standalone · Fixed

Kommunicate

See full pricing history

USD · US · source: www.kommunicate.io

Plan	Pricing	Charged by	Offer type
Starter	USD 40 monthly · USD 34 / month with annual commitment $40/month monthly or $34/month billed yearly	Flat · per month	Standalone · Fixed
Professional Highlighted	USD 200 monthly · USD 167 / month with annual commitment $200/month monthly or $167/month billed yearly	Flat · per month	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Flat · per month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card Ticketing and shared inbox: Included
Plan card Freddy AI Agent sessions: Included
Plan card Analytics and reporting: Included
Plan card Threads and tasks: Included

Pro

Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included
Plan card External collaborators: Included
Plan card Advanced reporting: Included

Enterprise

Plan card Sandbox: Included
Plan card Audit logs: Included
Plan card Allowed domains: Included
Plan card IP whitelisting: Included

Kommunicate

Starter

Plan card 1 AI agent: Included
Plan card 1 team member: Included
Plan card 250 conversations per month: Included
Plan card Web, mobile, WhatsApp, Telegram, and Instagram channels: Included

Professional

Plan card 2 AI agents: Included
Plan card 3 team members: Included
Plan card 2,000 conversations per month: Included
Plan card Messaging API and webhooks: Included

Enterprise

Plan card Custom AI agents and seats: Included
Plan card Discounted conversation pricing: Included
Plan card Dedicated account manager: Included
Plan card SLA-backed support: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

August 27, 2026 Source
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

Kommunicate

August 27, 2026 Source
- Starter: USD 40 monthly · USD 34 / month with annual commitment
- Professional: USD 200 monthly · USD 167 / month with annual commitment
- Enterprise: Contact sales