Chatwoot Cloud vs HelpDesk.com

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatwoot Cloud

See full pricing history

USD · US · source: www.chatwoot.com

Plan	Pricing	Charged by	Offer type
Hacker	Free $0 per agent per month	Flat · per month	Standalone · Free
Startups	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Business Highlighted	USD 39 / month with annual commitment $39/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 99 / month with annual commitment $99/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 19 monthly $19 per user / mo	Seat · per user / mo	Standalone · Fixed
Growth	USD 79 monthly $79 per user / mo	Seat · per user / mo	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Other	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatwoot Cloud

Hacker

Plan card Agents: Up to 2

Included
Plan card Conversations: 500/month

Included
Plan card Data retention: 30 days

Included

Startups

Plan card Unlimited conversations: Included
Plan card Captain AI credits: 300

Included
Plan card Data retention: 1 year

Included

Business

Plan card Voice channel: Included
Plan card Teams and automation rules: Included
Plan card Data retention: 2 years

Included

Enterprise

Plan card SSO and SAML: Included
Plan card Audit logs: Included
Plan card Data retention: 3 years

Included

HelpDesk.com

Essential

Highlights Essential: Included
Highlights Essential plan includes:: Included
Highlights Ticketing: Included
Highlights Channels and selling: Included

Growth

Highlights Growth: Included
Highlights Everything in Essential, plus:: Included
Highlights Ticketing: Included
Highlights Team and scale: Included

Enterprise

Highlights Enterprise: Included
Highlights Everything in Growth, plus:: Included
Highlights Adapts to how you work: Included
Highlights A dedicated team for your account: Included
Highlights No procurement surprises: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Chatwoot Cloud

August 27, 2026 Source
- Hacker: Free
- Startups: USD 19 / month with annual commitment
- Business: USD 39 / month with annual commitment
- Enterprise: USD 99 / month with annual commitment

HelpDesk.com

August 27, 2026 Source
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales