Kayako vs Olark

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

Olark

See full pricing history

USD · US · source: www.olark.com

Plan	Pricing	Charged by	Offer type
Standard AI Website Agent — default Highlighted	USD 400 monthly · USD 400 / month with annual commitment $400 /month · billed annually ($4,800/yr)	Flat · $400 /month · billed annually ($4,800/yr)	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

Olark

Standard AI Website Agent — default

Highlights Unlimited AI conversations: Included
Highlights One human agent seat included: Included
Highlights Additional human agents: $29/agent/month

Excluded
Highlights Automatic FAQ & knowledge updates: Included
Highlights Lead capture & qualification: Included
Highlights Proactive engagement: Included
Highlights White glove support and account management: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales

Olark

August 27, 2026 Source
- Standard AI Website Agent — default: USD 400 monthly · USD 400 / month with annual commitment