LiveHelpNow vs Phonely AI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

LiveHelpNow

See full pricing history

USD · US · source: livehelpnow.net

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly from$39 /mo	Flat · /mo	Standalone · Fixed
Professional	USD 59 monthly from$59 /mo	Flat · /mo	Standalone · Fixed
Premium	USD 79 monthly from$79 /mo	Flat · /mo	Standalone · Fixed

Phonely AI

See full pricing history

USD · US · source: www.phonely.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Free
Starter	USD 50 monthly · USD 33 / month with annual commitment $50 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Fixed
Professional Highlighted	USD 150 monthly · USD 100 / month with annual commitment $150 Per month, billed monthly	Flat · Per month, billed monthly	Standalone · Fixed
Enterprise	USD 0 monthly as low as 5¢/ min Billed monthly	Usage · min	Standalone · Starting at

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

LiveHelpNow

Essential

Highlights Live chat: Included
Highlights Knowledge base: Included
Highlights Support portal for customers: Included
Highlights Unlimited articles: Included
Highlights Surveys and canned responses: Included
Highlights Secure forms: Included
Highlights Conversion tracking: Included
Highlights Social channel support: Included
Highlights Basic automations: Included
Highlights Basic reporting: Included
Highlights One chat domain: Included
Highlights One knowledge base: Included

Professional

Highlights Ticketing: Included
Highlights Workforce management features: Included
Highlights Advanced automations: Included
Highlights Performance dashboards and KPI reporting: Included
Highlights Data export: Included
Highlights Call logging: Included
Highlights Phone integration through Zoom for routing and tracking: Included

Premium

Highlights White glove onboarding: Included
Highlights Monthly dedicated success call: Included
Highlights Advanced automations: Included
Highlights Priority support: Included
Highlights Removal of LiveHelpNow branding: Included
Highlights Additional knowledge base capacity: Included
Highlights Higher limits across automation and reporting and data storage: Included

Phonely AI

Free

Highlights 100 Free Minutes ~50 calls: 100 Free Minutes ~50 calls

Limited
Highlights 100+ voices & Languages: Included
Highlights AI Builder: Included
Highlights Email + SMS notification: Included
Minutes Included (Monthly) Minutes Included (Monthly): 100

Limited
Overage Minutes Overage Minutes: -

Excluded
AI Agent Buildout AI Agent Buildout: Self-Serve

Included
Agent Features Direct website import: 3 pages

Limited
Agent Features AI SMS: Unknown
Telephony Phone Numbers: 1 free

Limited
Telephony Post Transfer Rate: Unknown
Support Support Channel: Community

Included

Starter

Highlights 200 mins ~100 calls: 200 mins ~100 calls

Limited
Highlights Premium voices: Included
Highlights Transcript and AI Analytics: Included
Highlights Spam filtering: Included
Minutes Included (Monthly) Minutes Included (Monthly): 250

Limited
Overage Minutes Overage Minutes: $0.25/min

Included
AI Agent Buildout AI Agent Buildout: Self-Serve

Included
Agent Features Direct website import: 30 pages/ month

Limited
Agent Features AI SMS: 1/5 min

Limited
Telephony Phone Numbers: 3 free

Limited
Telephony Post Transfer Rate: $0.02/min

Included
Support Support Channel: Email only

Included

Professional

Highlights 650 mins ~300 calls: 650 mins ~300 calls

Limited
Highlights Conversational AI: Included
Highlights SMS: Included
Highlights Advanced API Integrations: Included
Highlights CRM integrations: Included
Minutes Included (Monthly) Minutes Included (Monthly): 750

Limited
Overage Minutes Overage Minutes: $0.30/min

Included
AI Agent Buildout AI Agent Buildout: Priority support

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: 1/10 min

Limited
Telephony Phone Numbers: 5 free

Limited
Telephony Post Transfer Rate: $0.02/min

Included
Support Support Channel: Priority email

Included

Enterprise

Highlights Full Agent Buildout: Included
Highlights Fine tuning & SIP trunking: Included
Highlights Slack Channel Support: Included
Highlights HIPAA BAA: Included
Minutes Included (Monthly) Minutes Included (Monthly): Talk to sales

Unknown
Overage Minutes Overage Minutes: $0.25/min

Included
AI Agent Buildout AI Agent Buildout: Full Agent Buildout

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: Custom

Included
Telephony Phone Numbers: Custom

Included
Telephony Post Transfer Rate: Custom

Included
Support Support Channel: Slack + Teams + Phone

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

LiveHelpNow

August 27, 2026 Source
- Essential: USD 39 monthly
- Professional: USD 59 monthly
- Premium: USD 79 monthly

Phonely AI

August 27, 2026 Source
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 monthly
August 27, 2026 Source
- Free: Free
- Starter: USD 50 monthly
- Pro: USD 150 monthly