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Help Scout vs Olark

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

Free plan

Flat Standalone · Free

USD · US · source: www.olark.com

Plan Pricing Charged by Offer type
Standard AI Website Agent — default Highlighted
USD 400 monthly · USD 400 / month with annual commitment

$400 /month · billed annually ($4,800/yr)

Flat · $400 /month · billed annually ($4,800/yr) Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Highlights

Just need the basics? The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

The Free plan gives you 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

Just need the basics?

Included

Olark

Standard AI Website Agent — default

Highlights

Unlimited AI conversations

Included

Highlights

One human agent seat included

Included

Highlights

Additional human agents

$29/agent/month

Excluded

Highlights

Automatic FAQ & knowledge updates

Included

Highlights

Lead capture & qualification

Included

Highlights

Proactive engagement

Included

Highlights

White glove support and account management

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Help Scout

  1. Source
    • Free: Free

Olark

  1. Source
    • Standard AI Website Agent — default: USD 400 monthly · USD 400 / month with annual commitment