Chatbase vs Desku.io

Free

Configuration

Message credits (monthly)

50

Included

Configuration

Agents

1

Included

Configuration

AI Actions per agent

0

Included

Configuration

Training content size

1 MB

Included

Configuration

Workspace seats

1 member

Included

Model

Limited access to models

Limited

Highlights

AI agents get deleted after 14 days of inactivity

Limited

Configuration

Attachments

Excluded

Activity

Basic analytics

Excluded

Integrations & API

Integrations

Excluded

Hobby

Configuration

Message credits (monthly)

700

Included

Configuration

Agents

1

Included

Configuration

AI Actions per agent

5

Included

Configuration

Training content size

10 MB

Included

Configuration

Workspace seats

2 members

Included

Model

Access to advanced models

Included

Integrations & API

Integrations

Included

Activity

Basic analytics

Included

Configuration

Attachments

Included

Highlights

Helpdesk

Excluded

Integrations & API

API access

Excluded

Standard

Configuration

Message credits (monthly)

4,000

Included

Configuration

Agents

1

Included

Configuration

AI Actions per agent

8

Included

Configuration

Training content size

20 MB

Included

Configuration

Workspace seats

3 members

Included

Voice

Concurrent Calls

10

Included

Highlights

Helpdesk

Included

Voice

Voice

Included

Voice

Telephony

Included

Configuration

Outbound campaigns

Included

Integrations & API

API access

Included

Configuration

Personalization

Included

Training

Auto-resync agents

Included

Integrations & API

Advanced integrations (Stripe, Zendesk, and more)

Included

Activity

Advanced analytics

Excluded

Pro

Configuration

Message credits (monthly)

15,000

Included

Configuration

Agents

1

Included

Configuration

AI Actions per agent

12

Included

Configuration

Training content size

40 MB

Included

Configuration

Workspace seats

5 members

Included

Voice

Concurrent Calls

20

Included

Activity

Advanced analytics

Included

Training

Sources suggestions

Included

Training

Tickets as a source

Included

Enterprise

Highlights

Higher limits

Included

Highlights

Flexible billing

Included

Highlights

Custom roles & permissions

Included

Highlights

SSO

Included

Highlights

White-labeling

Included

Highlights

Audit logs

Included

Highlights

Priority support

Included

Highlights

Success manager (CSM)

Included

Highlights

SLAs

Included

Highlights

HIPAA-eligible

Included

Free

Highlights

Website Chat Widget

Included

Highlights

Agents

2

Included

Highlights

Customer Profiles

200

Included

Team Inbox

Shared Inboxes

1

Included

Channels

Chat Widget

1

Included

Channels

Chat Bot

1

Included

Chat Widget

Proactive Messages (Eyecatchers)

1

Included

Workflow

Conditional Flows (Automation)

1

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Ecwid

1 Store

Included

Integrations & Apps

Shopline

1 Store

Included

Growth

Highlights

Shared Email Inbox

Included

Highlights

Agents

6

Included

Highlights

Customer Profiles

5,000

Included

Team Inbox

Shared Inboxes

5

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Channels

Chat Widget

1

Included

Channels

Chat Bot

1

Included

Highlights

Ticket Automation

Limited

Integrations & Apps

Integrations

Limited

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Workflow

Conditional Flows (Automation)

3

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Shopify

1 Store

Included

Integrations & Apps

WooCommerce

1 Store

Included

Integrations & Apps

Ecwid

1 Store

Included

Integrations & Apps

Shopline

1 Store

Included

Advance

Highlights

Customer Data Management

Included

Highlights

Agents

12

Included

Highlights

Customer Profiles

50,000

Included

Team Inbox

Shared Inboxes

Unlimited

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Artificial Intelligence

Copilot Addon

Included

Channels

Chat Widgets

2

Included

Channels

Chat Bots

2

Included

Highlights

Ticket Automation

Limited

Integrations & Apps

Shopify & WooCommerce

Included

Channels

Facebook Page

1

Included

Channels

Instagram Account

1

Included

Chat Widget

White Label & CNAME

Included

Highlights

Custom Apps

Included

Team Inbox

CSAT

Included

Highlights

Visitor Journey Tracking

Included

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Workflow

Conditional Flows (Automation)

10

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Shopify

3 Stores

Included

Integrations & Apps

WooCommerce

3 Stores

Included

Integrations & Apps

Ecwid

3 Store

Included

Integrations & Apps

Shopline

3 Store

Included

Business

Highlights

AI-Powered Automations

Included

Highlights

Agents

25

Included

Highlights

Agents Addon

Included

Highlights

Customer Profiles

200,000

Included

Team Inbox

Shared Inboxes

Unlimited

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Artificial Intelligence

Copilot & Agent Addon

Included

Channels

Chat Widgets

2

Included

Channels

Chat Bots

2

Included

Workflow

Advanced Rules

10

Included

Integrations & Apps

Integrations

Included

Channels

All Major Channels

Included

Chat Widget

White Label & CNAME

Included

Highlights

Custom Apps

Included

Team Inbox

CSAT

Included

Highlights

Visitor Journey Tracking

Included

Highlights

SLA

Included

Highlights

Webhook Access

Included

Highlights

Ticket Collision

Included

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Knowledgebase

Maximum Knowledgebases

Multiple

Included

Integrations & Apps

Shopify

3 Stores

Included

Integrations & Apps

WooCommerce

3 Stores

Included

Integrations & Apps

Ecwid

3 Store

Included

Integrations & Apps

Shopline

3 Store

Included

Channels

Facebook Messenger

3

Included

Channels

Instagram

3

Included

Enterprise