Support Hero vs Tars

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Support Hero

See full pricing history

USD · US · source: www.supporthero.com

Plan	Pricing	Charged by	Offer type
Small	USD 49 monthly $49/month	Usage · per stated usage allowance	Standalone · Fixed
Medium Highlighted	USD 99 monthly $99/month	Usage · per stated usage allowance	Standalone · Fixed
Large	USD 199 monthly $199/month	Usage · per stated usage allowance	Standalone · Fixed
Enterprise	Contact sales Contact us	Usage · per stated usage allowance	Standalone · Contact sales

Tars

See full pricing history

USD · US · source: hellotars.com

Plan	Pricing	Charged by	Offer type
Freemium	Free $0 /month	Flat · /month	Standalone · Free
Premium	USD 499 monthly $499 /month	Flat · /month	Standalone · Fixed
Enterprise	Contact sales Custom Pricing	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Support Hero

Small

Plan card 1 admin: Included
Plan card 1 language: Included
Plan card Unlimited articles: Included
Plan card 7-day analytics: Included

Medium

Plan card 3 admins: Included
Plan card 2 languages: Included
Plan card Unlimited articles: Included
Plan card Support integrations: Included

Large

Plan card 8 admins: Included
Plan card 4 languages: Included
Plan card Advanced analytics: Included
Plan card Priority support: Included

Enterprise

Plan card Unlimited admins: Included
Plan card Unlimited languages: Included
Plan card Unlimited articles: Included
Plan card Enterprise support: Included

Tars

Freemium

Highlights Conversations per month: 50

Included
Highlights Basic LLM models: Included
Highlights Knowledge Bases: 5

Included
Highlights Access to help guides: Included
Highlights Community support: Included
Highlights Data encryption: Included
Highlights Data retention: 1 month

Included

Premium

Highlights Conversations required per month: 500 1K 2K 5K 10K

Included
Highlights Advanced LLM models: Included
Highlights Knowledge Bases: 20

Included
Highlights Live Chat support: Included
Highlights ISO & SOC 2 Compliance: Included
Highlights Data retention: 12 months

Included

Enterprise

Highlights Configurable volume: Included
Highlights White-glove onboarding: Included
Highlights Knowledge Bases: Unlimited

Included
Highlights Custom integrations: Included
Highlights Dedicated account manager: Included
Highlights Role-based access control: Included
Highlights HIPAA, ISO, & SOC 2 Compliance: Included
Highlights SSO: Included
Highlights Configurable data retention: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Support Hero

August 27, 2026
Official pricing page
- Small: USD 49 monthly
- Medium: USD 99 monthly
- Large: USD 199 monthly
- Enterprise: Contact sales

Tars

September 21, 2026
Official pricing page
- Freemium: Free
- Premium: USD 499 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Freemium — default: Free
- Premium — default: USD 499 monthly · USD 414.17 / month with annual commitment