JivoChat vs LiveAgent
See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.
JivoChat
USD · US · source: www.jivochat.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
FREE
|
Free
$0S |
Flat | Standalone · Free |
|
Enterprise
|
USD 56 monthly
$56 per agent per month |
Seat · per agent per month | Standalone · Fixed |
LiveAgent
USD · US · source: www.liveagent.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Small business
|
USD 19 monthly · USD 15 / month with annual commitment
$15 per agent/month billed annually $19 /month |
Seat · per agent/month | Standalone · Fixed |
|
Medium business
|
USD 35 monthly · USD 29 / month with annual commitment
$29 per agent/month billed annually $35 /month |
Seat · per agent/month | Standalone · Fixed |
|
Large business
Highlighted
|
USD 59 monthly · USD 49 / month with annual commitment
$49 per agent/month billed annually $59 /month |
Seat · per agent/month | Standalone · Fixed |
|
Enterprise
|
USD 85 monthly · USD 69 / month with annual commitment
$69 per agent/month billed annually $85 /month |
Seat · per agent/month | Standalone · Fixed |
What each plan includes
Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.
LiveAgent
Small business
-
Highlights
AI Agents
-
Included
-
Highlights
Ticketing
-
Included
-
Highlights
Live chat
-
Included
-
Highlights
Knowledgebase
-
Included
-
Highlights
Customer Portal
-
Included
-
Highlights
Contact forms
-
Included
-
Highlights
Automation rules
-
Included
-
Highlights
Integrations
-
Included
-
Highlights
Multiple language support
-
Included
-
Communication channels
Contact forms – Contact us buttons
-
3
Limited -
Communication channels
Contact forms – In page
-
3
Limited -
Communication channels
Email ticketing – Incoming email accounts
-
3
Limited -
Communication channels
Email ticketing – Outgoing email accounts
-
3
Limited -
Communication channels
Live chat button
-
2
Limited -
Conversation management
Custom ticket filters
-
300 filters / agent
Limited -
Conversation management
Departments
-
10
Limited -
Conversation management
Canned messages
-
20
Limited -
Conversation management
Predefined answers
-
20
Limited -
Customization
Knowledge base
-
1
Limited -
Customization
API keys
-
1
Limited -
Automation
Event Rules
-
50
Limited -
Support and services
Customer support service
-
best effort
Limited -
Communication channels
Call center & IVR
-
Excluded
-
Automation
Time Rules
-
Excluded
-
Automation
Service levels (SLA)
-
Excluded
-
Security and permissions
SSO
-
Excluded
-
Conversation management
Custom roles
-
Excluded
Medium business
-
Highlights
Everything in Small plan
-
Included
-
Highlights
AI Agents incl. full setup
-
Included
-
Highlights
Call center & IVR
-
Included
-
Highlights
Time Rules
-
Included
-
Highlights
Reports
-
Included
-
Highlights
Proactive chat invitations
-
Included
-
Highlights
Agent ratings
-
Included
-
Highlights
Sound configuration
-
Included
-
Highlights
Service levels (SLA)
-
Included
-
Highlights
SSO
-
Included
-
Highlights
Custom roles
-
Included
-
Communication channels
Contact forms – Contact us buttons
-
10
Limited -
Communication channels
Contact forms – In page
-
10
Limited -
Communication channels
Email ticketing – Incoming email accounts
-
10
Limited -
Communication channels
Email ticketing – Outgoing email accounts
-
10
Limited -
Communication channels
Live chat button
-
5
Limited -
Conversation management
Custom ticket filters
-
500 filters / agent
Limited -
Conversation management
Departments
-
20
Limited -
Conversation management
Canned messages
-
100
Limited -
Conversation management
Predefined answers
-
100
Limited -
Conversation management
Custom roles
-
2
Limited -
Customization
Knowledge base
-
1
Limited -
Customization
API keys
-
5
Limited -
Automation
Event Rules
-
150
Limited -
Automation
Time Rules
-
30
Limited -
Automation
SLA rules
-
5
Limited -
Automation
Service levels (SLA)
-
5
Limited -
Support and services
Customer support service
-
24/7
Included
Large business
-
Highlights
Everything in Medium plan
-
Included
-
Highlights
Time tracking & Audit log
-
Included
-
Highlights
Audit log
-
Included
-
Communication channels
Facebook
-
Included
-
Communication channels
Instagram
-
Included
-
Communication channels
X
-
Included
-
Communication channels
Viber
-
Included
-
Communication channels
Telegram
-
3 bots
Limited -
Communication channels
WhatsApp
-
5 numbers
Limited -
Communication channels
Contact forms – Contact us buttons
-
50
Limited -
Communication channels
Contact forms – In page
-
50
Limited -
Communication channels
Email ticketing – Incoming email accounts
-
150
Limited -
Communication channels
Email ticketing – Outgoing email accounts
-
150
Limited -
Communication channels
Live chat button
-
50
Limited -
Conversation management
Custom ticket filters
-
1000 filters / agent
Limited -
Conversation management
Departments
-
150
Limited -
Conversation management
Canned messages
-
500
Limited -
Conversation management
Predefined answers
-
500
Limited -
Conversation management
Custom roles
-
5
Limited -
Customization
Knowledge base
-
2
Limited -
Customization
API keys
-
10
Limited -
Automation
Event Rules
-
500
Limited -
Automation
Time Rules
-
100
Limited -
Automation
SLA rules
-
50
Limited -
Automation
Service levels (SLA)
-
20
Limited -
Support and services
Customer support service
-
24/7
Included
Enterprise
-
Highlights
Everything in Large plan
-
Included
-
Highlights
Almost unlimited
-
Included
-
Support and services
Dedicated account manager
-
Included
-
Support and services
Priority support
-
Included
-
Support and services
Assisted channels integration
-
Included
-
Customization
Branding Free
-
Included
-
Support and services
Custom billing setup
-
Included
-
Support and services
Service review call and reports
-
Included
-
Support and services
Scheduled release management
-
Included
-
Communication channels
Contact forms – Contact us buttons
-
200
Limited -
Communication channels
Contact forms – In page
-
200
Limited -
Communication channels
Email ticketing – Incoming email accounts
-
500
Limited -
Communication channels
Email ticketing – Outgoing email accounts
-
500
Limited -
Communication channels
Live chat button
-
100
Limited -
Communication channels
Telegram
-
3 bots+
Limited -
Communication channels
WhatsApp
-
20 numbers
Limited -
Conversation management
Custom ticket filters
-
5000 filters / agent
Limited -
Conversation management
Departments
-
300
Limited -
Conversation management
Canned messages
-
1000
Limited -
Conversation management
Predefined answers
-
1000
Limited -
Conversation management
Custom roles
-
40
Limited -
Customization
Knowledge base
-
10
Limited -
Customization
API keys
-
100
Limited -
Automation
Event Rules
-
1000
Limited -
Automation
Time Rules
-
200
Limited -
Automation
SLA rules
-
100
Limited -
Automation
Service levels (SLA)
-
100
Limited -
Support and services
Customer support service
-
24/7
Included
How their prices changed
Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.
JivoChat
-
- FREE: Free
- Enterprise: USD 56 monthly
LiveAgent
-
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment
-
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment