Incident Management

Runframe pricing

Incident-response platform combining Slack incident coordination, on-call schedules and escalations, alert ingestion, postmortems, workflow automation, and hosted status pages.

Region: US
Source currency: USD
Audiences: Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source

Plan	Pricing	Charged by	Offer type
Free	Free Free — $0/month	Flat · per month	Standalone · Free
Growth Highlighted	USD 15 monthly · USD 12 / month with annual commitment Growth — $12/user/month billed annually; $15/user/month billed monthly	Seat · per user per month; $12 billed annually or $15 billed monthly	Standalone · Fixed
Scale	USD 25 / month with annual commitment Scale — starting at $25/user/month billed annually	Seat · starting at per user per month, billed annually	Standalone · Starting at

What each plan includes

Feature names follow Runframe’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Free

Incident Response

Unlimited incidents: Included
Slack-native incident response: Included
Escalation policies: Excluded
Ack retry and secondary paging: Excluded
SLA tracking: Excluded
War rooms: Excluded
Native follow-up tasks: Included
Advanced insights: Excluded

On-call and Alerting

On-call schedules: 1

Limited
Teams: 1

Limited
Services: 1

Limited
Coverage gaps and on-call analytics: Excluded
SMS alerts: Excluded
Phone call alerts: Excluded
Press-1 phone acknowledgement: Excluded
Push notifications: Included

AI

AI postmortem drafts: 5 free drafts

Limited
AI incident briefs: Excluded
AI TLDR summaries: Excluded
Slack AI incident copilot: Excluded
Managed AI quota: Excluded

Status Pages

Public status pages: 1 basic

Limited
Custom domains: Excluded
Status page components: 10/page

Limited
Multi-region sections: 1 default

Limited
Email subscribers: 50

Limited
Webhook subscribers: Excluded
Maintenance windows: Included
RSS feed: Included

Automation and Integrations

Workflow automations: Excluded
Steps per automation: Excluded
Custom fields: 1

Limited
Alert ingestion: Excluded
Email intake: Excluded
Datadog, Prometheus, CloudWatch: Excluded
Jira and Linear: Excluded
Zoom and Google Meet: Excluded

Platform and Security

API keys: Excluded
MCP server access: Excluded
Basic roles and permissions: Included
Advanced/custom RBAC: Excluded
SAML SSO: Excluded
SCIM provisioning: Excluded
Audit logs: Excluded
Data retention: 90 days

Limited
Support: Email

Limited

Growth

Incident Response

Unlimited incidents: Included
Slack-native incident response: Included
Escalation policies: Included
Ack retry and secondary paging: Included
SLA tracking: Included
War rooms: Included
Native follow-up tasks: Included
Advanced insights: Excluded

On-call and Alerting

On-call schedules: 3

Limited
Teams: Unlimited

Limited
Services: Unlimited

Limited
Coverage gaps and on-call analytics: Included
SMS alerts: Included allowance

Limited
Phone call alerts: Included allowance

Limited
Press-1 phone acknowledgement: Included
Push notifications: Included

AI

AI postmortem drafts: Included
AI incident briefs: Excluded
AI TLDR summaries: Excluded
Slack AI incident copilot: Excluded
Managed AI quota: Standard

Limited

Status Pages

Public status pages: 1

Limited
Custom domains: 1

Limited
Status page components: 50/page

Limited
Multi-region sections: 1 default

Limited
Email subscribers: 10,000

Limited
Webhook subscribers: 10

Limited
Maintenance windows: Included
RSS feed: Included

Automation and Integrations

Workflow automations: 3 workflow automations

Limited
Steps per automation: 5

Limited
Custom fields: 3

Limited
Alert ingestion: Included
Email intake: Included
Datadog, Prometheus, CloudWatch: Included
Jira and Linear: Included
Zoom and Google Meet: Included

Platform and Security

API keys: 5

Limited
MCP server access: Included
Basic roles and permissions: Included
Advanced/custom RBAC: Excluded
SAML SSO: Paid add-on; public amount not stated

Limited
SCIM provisioning: Paid add-on; public amount not stated

Limited
Audit logs: Basic

Limited
Data retention: 1 year

Limited
Support: Priority

Limited

Scale

Incident Response

Unlimited incidents: Included
Slack-native incident response: Included
Escalation policies: Included
Ack retry and secondary paging: Included
SLA tracking: Included
War rooms: Included
Native follow-up tasks: Included
Advanced insights: Included

On-call and Alerting

On-call schedules: High-volume usage

Limited
Teams: Unlimited

Limited
Services: Unlimited

Limited
Coverage gaps and on-call analytics: Included
SMS alerts: Higher supported-country allowance

Limited
Phone call alerts: Higher supported-country allowance

Limited
Press-1 phone acknowledgement: Included
Push notifications: Included

AI

AI postmortem drafts: Included
AI incident briefs: Included
AI TLDR summaries: Included
Slack AI incident copilot: Included
Managed AI quota: Higher managed AI quota

Limited

Status Pages

Public status pages: 3

Limited
Custom domains: 3

Limited
Status page components: 100/page

Limited
Multi-region sections: 10/page

Limited
Email subscribers: High-volume usage with fair-use protection

Limited
Webhook subscribers: 100

Limited
Maintenance windows: Included
RSS feed: Included

Automation and Integrations

Workflow automations: Unlimited within fair-use policy

Limited
Steps per automation: 5

Limited
Custom fields: Higher limit

Limited
Alert ingestion: Included
Email intake: Included
Datadog, Prometheus, CloudWatch: Included
Jira and Linear: Included
Zoom and Google Meet: Included

Platform and Security

API keys: Higher API key allowance

Limited
MCP server access: Higher rate limits

Limited
Basic roles and permissions: Included
Advanced/custom RBAC: Included
SAML SSO: Paid add-on; public amount not stated

Limited
SCIM provisioning: Paid add-on; public amount not stated

Limited
Audit logs: Advanced/export

Limited
Data retention: 2 years

Limited
Support: Priority plus migration help

Limited

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed	Plans and prices	Source wording	Source
August 29, 2026 07:07	Free: Free Growth: USD 15 monthly · USD 12 / month with annual commitment Scale: USD 25 / month with annual commitment	Free — $0/month Growth — $12/user/month billed annually; $15/user/month billed monthly Scale — starting at $25/user/month billed annually	Official pricing page

Plans and public prices

What each plan includes

Free

Incident Response

On-call and Alerting

AI

Status Pages

Automation and Integrations

Platform and Security

Growth

Incident Response

On-call and Alerting

AI

Status Pages

Automation and Integrations

Platform and Security

Scale

Incident Response

On-call and Alerting

AI

Status Pages

Automation and Integrations

Platform and Security

How pricing changed

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