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Runframe vs SolarWinds Incident Response

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: runframe.io

Plan Pricing Charged by Offer type
Free
Free

Free — $0/month

Flat · per month Standalone · Free
Growth Highlighted
USD 15 monthly · USD 12 / month with annual commitment

Growth — $12/user/month billed annually; $15/user/month billed monthly

Seat · per user per month; $12 billed annually or $15 billed monthly Standalone · Fixed
Scale
USD 25 / month with annual commitment

Scale — starting at $25/user/month billed annually

Seat · starting at per user per month, billed annually Standalone · Starting at

SolarWinds Incident Response

USD · US · source: www.solarwinds.com

Plan Pricing Charged by Offer type
Pro
USD 15 / month with annual commitment

Starts at $15/user/month billed annually

Seat · per user per month billed annually Standalone · Starting at
Premium Highlighted
USD 24 / month with annual commitment

Starts at $24/user/month billed annually

Seat · per user per month billed annually Standalone · Starting at
Enterprise
Contact sales

Custom pricing

Flat · published subscription Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Runframe

Free

Incident Response

Unlimited incidents

Included

Incident Response

Slack-native incident response

Included

Incident Response

Escalation policies

Excluded

Incident Response

Ack retry and secondary paging

Excluded

Incident Response

SLA tracking

Excluded

Incident Response

War rooms

Excluded

Incident Response

Native follow-up tasks

Included

Incident Response

Advanced insights

Excluded

On-call and Alerting

On-call schedules

1

Limited

On-call and Alerting

Teams

1

Limited

On-call and Alerting

Services

1

Limited

On-call and Alerting

Coverage gaps and on-call analytics

Excluded

On-call and Alerting

SMS alerts

Excluded

On-call and Alerting

Phone call alerts

Excluded

On-call and Alerting

Press-1 phone acknowledgement

Excluded

On-call and Alerting

Push notifications

Included

AI

AI postmortem drafts

5 free drafts

Limited

AI

AI incident briefs

Excluded

AI

AI TLDR summaries

Excluded

AI

Slack AI incident copilot

Excluded

AI

Managed AI quota

Excluded

Status Pages

Public status pages

1 basic

Limited

Status Pages

Custom domains

Excluded

Status Pages

Status page components

10/page

Limited

Status Pages

Multi-region sections

1 default

Limited

Status Pages

Email subscribers

50

Limited

Status Pages

Webhook subscribers

Excluded

Status Pages

Maintenance windows

Included

Status Pages

RSS feed

Included

Automation and Integrations

Workflow automations

Excluded

Automation and Integrations

Steps per automation

Excluded

Automation and Integrations

Custom fields

1

Limited

Automation and Integrations

Alert ingestion

Excluded

Automation and Integrations

Email intake

Excluded

Automation and Integrations

Datadog, Prometheus, CloudWatch

Excluded

Automation and Integrations

Jira and Linear

Excluded

Automation and Integrations

Zoom and Google Meet

Excluded

Platform and Security

API keys

Excluded

Platform and Security

MCP server access

Excluded

Platform and Security

Basic roles and permissions

Included

Platform and Security

Advanced/custom RBAC

Excluded

Platform and Security

SAML SSO

Excluded

Platform and Security

SCIM provisioning

Excluded

Platform and Security

Audit logs

Excluded

Platform and Security

Data retention

90 days

Limited

Platform and Security

Support

Email

Limited

Growth

Incident Response

Unlimited incidents

Included

Incident Response

Slack-native incident response

Included

Incident Response

Escalation policies

Included

Incident Response

Ack retry and secondary paging

Included

Incident Response

SLA tracking

Included

Incident Response

War rooms

Included

Incident Response

Native follow-up tasks

Included

Incident Response

Advanced insights

Excluded

On-call and Alerting

On-call schedules

3

Limited

On-call and Alerting

Teams

Unlimited

Limited

On-call and Alerting

Services

Unlimited

Limited

On-call and Alerting

Coverage gaps and on-call analytics

Included

On-call and Alerting

SMS alerts

Included allowance

Limited

On-call and Alerting

Phone call alerts

Included allowance

Limited

On-call and Alerting

Press-1 phone acknowledgement

Included

On-call and Alerting

Push notifications

Included

AI

AI postmortem drafts

Included

AI

AI incident briefs

Excluded

AI

AI TLDR summaries

Excluded

AI

Slack AI incident copilot

Excluded

AI

Managed AI quota

Standard

Limited

Status Pages

Public status pages

1

Limited

Status Pages

Custom domains

1

Limited

Status Pages

Status page components

50/page

Limited

Status Pages

Multi-region sections

1 default

Limited

Status Pages

Email subscribers

10,000

Limited

Status Pages

Webhook subscribers

10

Limited

Status Pages

Maintenance windows

Included

Status Pages

RSS feed

Included

Automation and Integrations

Workflow automations

3 workflow automations

Limited

Automation and Integrations

Steps per automation

5

Limited

Automation and Integrations

Custom fields

3

Limited

Automation and Integrations

Alert ingestion

Included

Automation and Integrations

Email intake

Included

Automation and Integrations

Datadog, Prometheus, CloudWatch

Included

Automation and Integrations

Jira and Linear

Included

Automation and Integrations

Zoom and Google Meet

Included

Platform and Security

API keys

5

Limited

Platform and Security

MCP server access

Included

Platform and Security

Basic roles and permissions

Included

Platform and Security

Advanced/custom RBAC

Excluded

Platform and Security

SAML SSO

Paid add-on; public amount not stated

Limited

Platform and Security

SCIM provisioning

Paid add-on; public amount not stated

Limited

Platform and Security

Audit logs

Basic

Limited

Platform and Security

Data retention

1 year

Limited

Platform and Security

Support

Priority

Limited

Scale

Incident Response

Unlimited incidents

Included

Incident Response

Slack-native incident response

Included

Incident Response

Escalation policies

Included

Incident Response

Ack retry and secondary paging

Included

Incident Response

SLA tracking

Included

Incident Response

War rooms

Included

Incident Response

Native follow-up tasks

Included

Incident Response

Advanced insights

Included

On-call and Alerting

On-call schedules

High-volume usage

Limited

On-call and Alerting

Teams

Unlimited

Limited

On-call and Alerting

Services

Unlimited

Limited

On-call and Alerting

Coverage gaps and on-call analytics

Included

On-call and Alerting

SMS alerts

Higher supported-country allowance

Limited

On-call and Alerting

Phone call alerts

Higher supported-country allowance

Limited

On-call and Alerting

Press-1 phone acknowledgement

Included

On-call and Alerting

Push notifications

Included

AI

AI postmortem drafts

Included

AI

AI incident briefs

Included

AI

AI TLDR summaries

Included

AI

Slack AI incident copilot

Included

AI

Managed AI quota

Higher managed AI quota

Limited

Status Pages

Public status pages

3

Limited

Status Pages

Custom domains

3

Limited

Status Pages

Status page components

100/page

Limited

Status Pages

Multi-region sections

10/page

Limited

Status Pages

Email subscribers

High-volume usage with fair-use protection

Limited

Status Pages

Webhook subscribers

100

Limited

Status Pages

Maintenance windows

Included

Status Pages

RSS feed

Included

Automation and Integrations

Workflow automations

Unlimited within fair-use policy

Limited

Automation and Integrations

Steps per automation

5

Limited

Automation and Integrations

Custom fields

Higher limit

Limited

Automation and Integrations

Alert ingestion

Included

Automation and Integrations

Email intake

Included

Automation and Integrations

Datadog, Prometheus, CloudWatch

Included

Automation and Integrations

Jira and Linear

Included

Automation and Integrations

Zoom and Google Meet

Included

Platform and Security

API keys

Higher API key allowance

Limited

Platform and Security

MCP server access

Higher rate limits

Limited

Platform and Security

Basic roles and permissions

Included

Platform and Security

Advanced/custom RBAC

Included

Platform and Security

SAML SSO

Paid add-on; public amount not stated

Limited

Platform and Security

SCIM provisioning

Paid add-on; public amount not stated

Limited

Platform and Security

Audit logs

Advanced/export

Limited

Platform and Security

Data retention

2 years

Limited

Platform and Security

Support

Priority plus migration help

Limited

SolarWinds Incident Response

Pro

Official plan card

Schedules and escalations

Included

Official plan card

Basic event intelligence

Included

Official plan card

Postmortems and automation rules

Included

Premium

Official plan card

Advanced escalations

Included

Official plan card

Runbooks and workflows

Included

Official plan card

Status pages and SLO tracker

Included

Enterprise

Official plan card

Unlimited data retention

Included

Official plan card

AI incident grouping and summaries

Included

Official plan card

ServiceNow sync

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Runframe

    • Free: Free
    • Growth: USD 15 monthly · USD 12 / month with annual commitment
    • Scale: USD 25 / month with annual commitment

SolarWinds Incident Response

    • Pro: USD 15 / month with annual commitment
    • Premium: USD 24 / month with annual commitment
    • Enterprise: Contact sales