Skip to content
pricing_optimizer.sql
Menu

BuyScout pricing

Conversational AI store agent that answers sales and support questions across website chat and messaging channels for Shopify stores.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Free
Free

$0 forever

 Usage · per month; annual billing is paid twelve months upfront at around 20% off Standalone · Free
Starter Highlighted
USD 49 monthly

$49 per month

 Usage · per month; annual billing is paid twelve months upfront at around 20% off Standalone · Fixed
Growth
USD 129 monthly

$129 per month

 Usage · per month; annual billing is paid twelve months upfront at around 20% off Standalone · Fixed
Pro
USD 249 monthly

$249 per month

 Usage · per month; annual billing is paid twelve months upfront at around 20% off Standalone · Fixed
Scale
USD 499 monthly

$499 per month

 Usage · per month; annual billing is paid twelve months upfront at around 20% off Standalone · Fixed
Enterprise
Contact sales

Enterprise — Custom

 Usage · custom visitor and reply volume Standalone · Contact sales

What each plan includes

Feature names follow BuyScout’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Free

Capacity

Monthly visitors

10,000

Limited
AI replies per month

100

Limited

Channels

Website chat
Included
Website AI voice call
Excluded
WhatsApp
Excluded
Instagram
Excluded
Messenger
Excluded
TikTok
Excluded
SMS
Excluded

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Excluded
Smart cross-sell
Excluded
Smart discount offers
Excluded
Proactive engagement
Excluded
Competitor comparison
Excluded
AI virtual try-on
Excluded

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Excluded
Custom AI brand-voice training
Excluded

Account & support

Support level

Standard

Included
Dedicated account manager
Excluded
Custom integrations & APIs
Excluded
SLA-backed support
Excluded
Languages

All languages

Included

Starter

Capacity

Monthly visitors

25,000

Limited
AI replies per month

500

Limited

Channels

Website chat
Included
Website AI voice call
Included
WhatsApp
Included
Instagram
Included
Messenger
Included
TikTok
Included
SMS
Excluded

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Included
Smart cross-sell
Included
Smart discount offers
Included
Proactive engagement
Included
Competitor comparison
Included
AI virtual try-on
Included

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Excluded
Custom AI brand-voice training
Excluded

Account & support

Support level

Standard

Included
Dedicated account manager
Excluded
Custom integrations & APIs
Excluded
SLA-backed support
Excluded
Languages

All languages

Included

Growth

Capacity

Monthly visitors

75,000

Limited
AI replies per month

1,500

Limited

Channels

Website chat
Included
Website AI voice call
Included
WhatsApp
Included
Instagram
Included
Messenger
Included
TikTok
Included
SMS
Included
Dedicated SMS phone number
Included

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Included
Smart cross-sell
Included
Smart discount offers
Included
Proactive engagement
Included
Competitor comparison
Included
AI virtual try-on
Included

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Excluded
Custom AI brand-voice training
Excluded

Account & support

Support level

Priority

Included
Dedicated account manager
Excluded
Custom integrations & APIs
Excluded
SLA-backed support
Excluded
Languages

All languages

Included

Pro

Capacity

Monthly visitors

150,000

Limited
AI replies per month

3,000

Limited

Channels

Website chat
Included
Website AI voice call
Included
WhatsApp
Included
Instagram
Included
Messenger
Included
TikTok
Included
SMS
Included
Dedicated SMS phone number
Included

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Included
Smart cross-sell
Included
Smart discount offers
Included
Proactive engagement
Included
Competitor comparison
Included
AI virtual try-on
Included

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Excluded
Custom AI brand-voice training
Excluded

Account & support

Support level

Priority

Included
Dedicated account manager
Excluded
Custom integrations & APIs
Excluded
SLA-backed support
Excluded
Languages

All languages

Included

Scale

Capacity

Monthly visitors

300,000

Limited
AI replies per month

6,000

Limited

Channels

Website chat
Included
Website AI voice call
Included
WhatsApp
Included
Instagram
Included
Messenger
Included
TikTok
Included
SMS
Included
Dedicated SMS phone number
Included

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Included
Smart cross-sell
Included
Smart discount offers
Included
Proactive engagement
Included
Competitor comparison
Included
AI virtual try-on
Included

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Excluded
Custom AI brand-voice training
Excluded

Account & support

Support level

Priority

Included
Dedicated account manager
Excluded
Custom integrations & APIs
Excluded
SLA-backed support
Excluded
Languages

All languages

Included

Enterprise

Capacity

Monthly visitors

Unlimited

Limited
AI replies per month

Custom

Limited

Channels

Website chat
Included
Website AI voice call
Included
WhatsApp
Included
Instagram
Included
Messenger
Included
TikTok
Included
SMS
Included

Sales skills

Personalized assistance
Included
Product expert
Included
Product recommendations
Included
Smart upsells
Included
Smart cross-sell
Included
Smart discount offers
Included
Proactive engagement
Included
Competitor comparison
Included
AI virtual try-on
Included

Support skills

Brand Q&A
Included
Instant FAQ answers
Included
Order tracking
Included
Order modifications
Included
Subscription management
Included
Delivery date estimates
Included
Returns & refunds
Included
Product troubleshooting
Included
Auto human handoff
Included
Multilingual support
Included

Branding & analytics

Performance analytics
Included
Custom widget branding
Included
White-label branding
Included
Custom AI brand-voice training
Included

Account & support

Support level

Dedicated

Included
Dedicated account manager
Included
Custom integrations & APIs
Included
SLA-backed support
Included
Languages

All languages

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Free: Free
  • Starter: USD 49 monthly
  • Growth: USD 129 monthly
  • Pro: USD 249 monthly
  • Scale: USD 499 monthly
  • Enterprise: Contact sales
  • $0 forever
  • $49 per month
  • $129 per month
  • $249 per month
  • $499 per month
  • Enterprise — Custom
Official pricing page

Compare with alternatives