Lookback vs Nicereply

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Lookback

See full pricing history

USD · US · source: www.lookback.com

Plan	Pricing	Charged by	Offer type
Freelance — default	USD 24.916667 monthly · USD 24.916667 / month with annual commitment $299 /year	Flat · per year	Standalone · Fixed
Team — default Highlighted	USD 148.5 monthly · USD 148.5 / month with annual commitment $1,782 /year	Flat · per year	Standalone · Fixed
Insights Hub — default	USD 343.5 monthly · USD 343.5 / month with annual commitment $4,122 /year	Flat · per year	Standalone · Fixed

Nicereply

See full pricing history

USD · US · source: www.nicereply.com

Plan	Pricing	Charged by	Offer type
Starter	USD 59 monthly Starter $59 per month, billed annually Save $240 / year $79 per month, billed monthly Try for free No credit card 100 Responses / month 3 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & more Un	Flat · per month	Standalone · Fixed
Essential	USD 119 monthly Essential $119 per month, billed annually Save $360 / year $149 per month, billed monthly Try for free No credit card 250 Responses / month 10 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & mo	Flat · per month	Standalone · Fixed
Growth	USD 239 monthly Most popular Growth $239 per month, billed annually Save $720 / year $299 per month, billed monthly Try for free No credit card 1,000 Responses / month 25 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pi	Flat · per month	Standalone · Fixed
Business	USD 359 monthly Business $359 per month, billed annually Save $1,080 / year $449 per month, billed monthly Try for free No credit card 2,500 Responses / month 50 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive &	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Lookback

Freelance — default

Highlights Sessions: 10 sessions

Included
Highlights Panel participants included: 1 panel participant included

Included
Highlights Bring your own participants: free

Included
Highlights Additional participant recruitment fee: $49 each

Limited
Highlights Core features: All core features

Included
Highlights Seats: Solo seat

Included
Highlights Guests: Unlimited guests

Included
Highlights Support: Chat support

Included

Team — default

Highlights Sessions: 100 sessions

Included
Highlights Panel participants included: 10 panel participants included

Included
Highlights Bring your own participants: free

Included
Highlights Additional participant recruitment fee: $38 each

Limited
Highlights Core features: All core features

Included
Highlights Seats: 10 collaborators

Included
Highlights Guests: Unlimited guests

Included
Highlights Support: Chat support

Included
Highlights Security: Self-Assess

Included

Insights Hub — default

Highlights Sessions: 300 sessions

Included
Highlights Panel participants included: 30 panel participants included

Included
Highlights Bring your own participants: free

Included
Highlights Additional participant recruitment fee: $31 each

Limited
Highlights Core features: All core features

Included
Highlights Seats: 30 collaborators

Included
Highlights Guests: Unlimited guests

Included
Highlights Support: Priority chat support

Included
Highlights Security: Assessment Assist

Included

Nicereply

Starter

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Essential

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Growth

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Business

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Lookback

August 27, 2026 Source
- Freelance — default: USD 24.916667 monthly · USD 24.916667 / month with annual commitment
- Team — default: USD 148.5 monthly · USD 148.5 / month with annual commitment
- Insights Hub — default: USD 343.5 monthly · USD 343.5 / month with annual commitment

Nicereply

August 27, 2026 Source
- Starter: USD 59 monthly
- Essential: USD 119 monthly
- Growth: USD 239 monthly
- Business: USD 359 monthly