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Nicereply pricing

Affordable customer satisfaction survey software with plans for every team. Measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Starter
USD 59 monthly

Starter $59 per month, billed annually Save $240 / year $79 per month, billed monthly Try for free No credit card 100 Responses / month 3 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & more Un

 Flat · per month Standalone · Fixed
Essential
USD 119 monthly

Essential $119 per month, billed annually Save $360 / year $149 per month, billed monthly Try for free No credit card 250 Responses / month 10 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & mo

 Flat · per month Standalone · Fixed
Growth
USD 239 monthly

Most popular Growth $239 per month, billed annually Save $720 / year $299 per month, billed monthly Try for free No credit card 1,000 Responses / month 25 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pi

 Flat · per month Standalone · Fixed
Business
USD 359 monthly

Business $359 per month, billed annually Save $1,080 / year $449 per month, billed monthly Try for free No credit card 2,500 Responses / month 50 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive &

 Flat · per month Standalone · Fixed

What each plan includes

Feature names follow Nicereply’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Starter

Plan card

CSAT, CES & NPS surveys
Included
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Included
Unlimited number of active surveys
Included
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Included
Nicereply Feedback Analytics
Included
Custom survey design & more…
Included

Essential

Plan card

CSAT, CES & NPS surveys
Included
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Included
Unlimited number of active surveys
Included
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Included
Nicereply Feedback Analytics
Included
Custom survey design & more…
Included

Growth

Plan card

CSAT, CES & NPS surveys
Included
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Included
Unlimited number of active surveys
Included
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Included
Nicereply Feedback Analytics
Included
Custom survey design & more…
Included

Business

Plan card

CSAT, CES & NPS surveys
Included
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Included
Unlimited number of active surveys
Included
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Included
Nicereply Feedback Analytics
Included
Custom survey design & more…
Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Starter: USD 59 monthly
  • Essential: USD 119 monthly
  • Growth: USD 239 monthly
  • Business: USD 359 monthly
  • Starter $59 per month, billed annually Save $240 / year $79 per month, billed monthly Try for free No credit card 100 Responses / month 3 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & more Un
  • Essential $119 per month, billed annually Save $360 / year $149 per month, billed monthly Try for free No credit card 250 Responses / month 10 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & mo
  • Most popular Growth $239 per month, billed annually Save $720 / year $299 per month, billed monthly Try for free No credit card 1,000 Responses / month 25 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pi
  • Business $359 per month, billed annually Save $1,080 / year $449 per month, billed monthly Try for free No credit card 2,500 Responses / month 50 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive &
 Pricing page

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