Customerly vs Fini AI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

Fini AI

See full pricing history

USD · US · source: www.usefini.com

Plan	Pricing	Charged by	Offer type
Growth	USD 0 per resolved ticket $0.89 /resolved ticket. Total tickets included every month 3,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.89 per resolution (overage table: 2,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Scale Highlighted	USD 0 per resolved ticket $0.69 /resolved ticket. Most Chosen. Total tickets included every month 10,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.69 per resolution (overage table: 8,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Enterprise	USD 0 per resolved ticket $0.49 /resolved ticket. Contact us. Total tickets included every month Unlimited tickets upto. PER RESOLUTION · ENTERPRISE from $0.49. Overage: Contact us. Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

Fini AI

Growth

What's included Whole platform: Included
What's included Implementation: Included

Included
What's included Voice AI, with standard rate card: Included
What's included Shared customer success: Included
What's included Priority email support: Included
What's included Monthly ticket allowance: 3,000 tickets

Limited
Scale extras White-glove onboarding: Excluded
Scale extras Dedicated AI engineer: Excluded
Security & Quality SSO & SAML: Excluded
Custom Actions (Scale Extras) Slack agent: Excluded
Custom Actions (Scale Extras) Custom API actions: Excluded
Custom Actions (Scale Extras) Multi-language support: Excluded
Custom Actions (Scale Extras) Nightly Knowledge Atlas scan: Excluded
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded

Scale

What's included Everything in Growth: Included
What's included White-glove onboarding: Included
What's included Dedicated AI engineer: Included
What's included Nightly Knowledge Atlas scan: Included
What's included Slack agent + SSO: Included
What's included Multi-language support: Included
What's included Monthly ticket allowance: 10,000 tickets

Limited
Custom Actions (Scale Extras) Custom API actions: Included
Custom Actions (Scale Extras) Scheduled reports: Included
Custom Actions (Scale Extras) Outbound webhooks: Included
Custom Actions (Scale Extras) Quarterly business reviews: Included
Security & Quality SSO & SAML: Included
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded
What's included 90-day free pilot: Excluded

Enterprise

What's included Everything in Scale: Included
What's included 90-day free pilot: Included
What's included Dedicated engineer pod: 15-min SLA

Included
What's included Uptime SLA · premium support: Included
What's included Custom helpdesk integration: Included
What's included Admin & audit logs: Included
What's included Monthly ticket allowance: Unlimited tickets

Included
Critical Priority Functions (Enterprise Extras) Hot standby + failover: Included
Critical Priority Functions (Enterprise Extras) Data residency + BAA/DPA: Included
Critical Priority Functions (Enterprise Extras) Switching-cost credit: Upto $50,000

Included
Critical Priority Functions (Enterprise Extras) Full decision audit trail: Included
Critical Priority Functions (Enterprise Extras) Hourly knowledge updates: Included
Critical Priority Functions (Enterprise Extras) Model version control: Included
Critical Priority Functions (Enterprise Extras) No price increases: Included
Critical Priority Functions (Enterprise Extras) Quarterly AI researcher sessions: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

Fini AI

September 21, 2026
Official pricing page
- Growth: USD 0 per resolved ticket
- Scale: USD 0 per resolved ticket
- Enterprise: USD 0 per resolved ticket
August 27, 2026
Official pricing page
- Growth — default: USD 3600 monthly · USD 3000 / month with annual commitment
- Scale — default: USD 9000 monthly · USD 7500 / month with annual commitment
- Enterprise — default: Contact sales