Customerly
Core
-
Plan comparison
Included AI conversations
-
10/month
Limited -
Plan comparison
Additional AI conversations
-
$0.45 each
Limited -
Plan comparison
Included interactions
-
500/month
Limited -
Plan comparison
Canned responses
-
2
Limited -
Plan comparison
Teams
-
1
Limited -
Plan comparison
Conversation history
-
30 days
Limited -
Plan comparison
Chatflows
-
1
Limited -
Plan comparison
Custom lists
-
5
Limited -
Plan comparison
Live chat, AI, email replies, attachments and typing previews
-
Included
-
Plan comparison
Advanced chatflow actions
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Partial
Limited -
Plan comparison
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
-
Excluded
-
Plan comparison
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
-
Excluded
-
Plan comparison
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
-
Excluded
-
Plan comparison
Support type
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AI only
Limited -
Plan comparison
Free trial
-
14 days
Limited -
Plan comparison
AI Companion add-on
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$19 per agent/month billed annually
Limited
Growth
-
Plan comparison
Included AI conversations
-
20/month
Limited -
Plan comparison
Additional AI conversations
-
$0.45 each
Limited -
Plan comparison
Included interactions
-
1,000/month
Limited -
Plan comparison
Canned responses
-
5
Limited -
Plan comparison
Teams
-
Unlimited
Included -
Plan comparison
Conversation history
-
Unlimited
Included -
Plan comparison
Chatflows
-
10
Limited -
Plan comparison
Custom lists
-
Unlimited
Included -
Plan comparison
Live chat, AI, email replies, attachments and typing previews
-
Included
-
Plan comparison
Advanced chatflow actions
-
Included
-
Plan comparison
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
-
Included
-
Plan comparison
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
-
Included
-
Plan comparison
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
-
Excluded
-
Plan comparison
Support type
-
AI first plus human reply within 48 hours
Limited -
Plan comparison
Free trial
-
14 days
Limited -
Plan comparison
AI Companion add-on
-
$19 per agent/month billed annually
Limited
Ultimate
-
Plan comparison
Included AI conversations
-
50/month
Limited -
Plan comparison
Additional AI conversations
-
$0.45 each
Limited -
Plan comparison
Included interactions
-
5,000/month
Limited -
Plan comparison
Canned responses
-
Unlimited
Included -
Plan comparison
Teams
-
Unlimited
Included -
Plan comparison
Conversation history
-
Unlimited
Included -
Plan comparison
Chatflows
-
Unlimited
Included -
Plan comparison
Custom lists
-
Excluded
-
Plan comparison
Live chat, AI, email replies, attachments and typing previews
-
Included
-
Plan comparison
Advanced chatflow actions
-
Included
-
Plan comparison
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
-
Included
-
Plan comparison
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
-
Included
-
Plan comparison
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
-
Included
-
Plan comparison
Support type
-
Human reply within 30 minutes
Limited -
Plan comparison
Free trial
-
14 days
Limited -
Plan comparison
AI Companion add-on
-
$19 per agent/month billed annually
Limited
Aura AI Agent
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Plan comparison
AI conversations
-
$0.45 each
Limited -
Plan comparison
Seats
-
No seats required
Excluded -
Plan comparison
Help Center training
-
Included
-
Plan comparison
End-to-end conversation resolution
-
Included
-
Plan comparison
AI Missions
-
Included
-
Plan comparison
Human escalation
-
Full context included
Limited -
Plan comparison
Conversation credits
-
Never expire
Included -
Plan comparison
Free trial
-
14 days
Limited