Customerly vs DocsBot

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

DocsBot

See full pricing history

USD · US · source: docsbot.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Flat · /month	Standalone · Free
Personal	USD 49 monthly $49 /month	Flat · /month	Standalone · Fixed
Standard Highlighted	USD 149 monthly $149 /month	Flat · /month	Standalone · Fixed
Business	USD 499 monthly $499 /month	Flat · /month	Standalone · Fixed
Enterprise	Contact sales Contact us for your custom quote	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

DocsBot

Free

Limits DocsBots: 1

Included
Limits Source Pages: 50

Included
Limits AI Credits / month: 100

Included
Limits Team users: 1

Included
Limits Bot lifetime: 30-day expiry

Limited
Sources Basic source types: Included
Limits Actions per bot: Excluded

Personal

Limits DocsBots: 1

Included
Limits Source Pages: 5k

Included
Limits AI Credits / month: 5k

Included
Limits Actions per bot: 3

Included
Limits Team users: 1

Included
Limits Bot lifetime: Unlimited

Included
Actions Remote MCP connections: Included
Actions Lead collection forms: Included
Actions Scheduling tools — Calendly, Cal.com, TidyCal: Included
Actions Custom action buttons: Included
Integrations Zapier/Workflow automations: Included
Integrations Slack integration: Included
Integrations Messenger, WhatsApp, and Telegram: Included
Analytics Basic analytics: Included
AI Premium embedding models: Included
Sources Source refresh: Monthly

Included
Actions Skills — build, validate, and publish: Excluded

Standard

Limits DocsBots: 3

Included
Limits Source Pages: 15k

Included
Limits AI Credits / month: 15k

Included
Limits Actions per bot: 8

Included
Limits Team users: 5

Included
Actions Skills — build, validate, and publish: Included
Actions Custom lead fields (beyond name/email): Included
Actions Escalation ticket creation: Included
Actions Stripe billing support actions: Included
Actions Web search: Included
Integrations Native CRM lead delivery: Included
Integrations Help Scout integration: Included
Integrations MCP server (expose bot via MCP): Included
Analytics Conversation analytics: Included
Analytics Question analytics: Included
Analytics Conversation summaries & insights: Included
Sources Source refresh: Weekly

Included
Features Realtime voice agents: Included
Actions Web search domain allowlist: Excluded

Business

Limits DocsBots: 10

Included
Limits Source Pages: 100k

Included
Limits AI Credits / month: 60k

Included
Limits Actions per bot: 12

Included
Limits Team users: 10

Included
Actions Web search domain allowlist: Included
Analytics Conversation topic reports: Included
Analytics Conversation sentiment analysis: Included
Analytics AI question reports: Included
Analytics Data explorer: Included
Features Client-side PII redaction: Included
Features Unbranded chat widgets: Included
Features Rate limiting: Included
Features Per-bot roles (reselling/multi-workspace): Included
Support Priority support: Included
Compliance SOC 2 Type II: Included
Compliance GDPR compliance: Included
Features Custom chat log retention: Excluded
Compliance HIPAA available: Excluded

Enterprise

Limits Custom Bot, Source, Question limits: Included
Limits Custom Team size (seats): Included
Features Per-bot roles for reselling or multiple departments/workspaces: Included
AI Azure OpenAI Service: Included
Features Self-hosted options: Included
Features IP logging: Included
Features SSO options: Included
Limits Custom AI credit allowance for deep research: Included
Support Priority support & SLAs: Included
Support Custom feature development: Included
Support Custom invoices and Purchase Orders: Included
Support ACH & Wire transfer payment methods: Included
Features Custom chat log retention options: Included
Limits Custom per-bot action limits: Included
Compliance SOC 2 Type II: Included
Compliance GDPR compliant: Included
Compliance HIPAA available: Included
Compliance Custom DPA: Included
Compliance Custom contracts & legal addenda: Included
Compliance Data residency options: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

DocsBot

September 21, 2026
Official pricing page
- Free: Free
- Personal: USD 49 monthly
- Standard: USD 149 monthly
- Business: USD 499 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free plan — Free plan: Free
- Personal plan — Personal plan: USD 49 monthly · USD 49 / month with annual commitment
- Standard plan — Standard plan: USD 149 monthly · USD 149 / month with annual commitment
- Business plan — Business plan: USD 499 monthly · USD 499 / month with annual commitment