Customer.io vs Loops

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customer.io

See full pricing history

USD · US · source: customer.io

Plan	Pricing	Charged by	Offer type
Essentials	USD 100 monthly Starts at $100/month billed monthly	Flat · per month	Standalone · Starting at
Premium Highlighted	USD 1000 / month with annual commitment Starts at $1,000/month billed yearly	Flat · per month	Standalone · Starting at

Loops

See full pricing history

USD · US · source: loops.so

Plan	Pricing	Charged by	Offer type
Free Plan — Free Plan	Free Free plan includes up to 4,000 sends a month to 1,000 stored subscribed contacts	Unit · subscribed contacts	Standalone · Free

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customer.io

Essentials

Plan card Profiles: 5,000

Included
Plan card Emails: 1 million/month

Included
Plan card Visual workflow builder: Included

Premium

Plan card Unlimited workspaces: Included
Plan card Advanced governance: Included
Plan card Dedicated implementation support: Included

Loops

Free Plan — Free Plan

Highlights Monthly sends: Up to 4,000 sends/month

Included
Highlights Email send rate: Up to 10 emails per second

Included
Highlights Features: All features included

Included
Highlights Branding: Includes a small "Powered by Loops" footer

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Customer.io

August 27, 2026 Source
- Essentials: USD 100 monthly
- Premium: USD 1000 / month with annual commitment

Loops

August 27, 2026 Source
- Free Plan — Free Plan: Free