Coval vs Customerly

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan	Pricing	Charged by	Offer type
Starter	USD 100 monthly $ 100 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Growth Highlighted	USD 500 monthly $ 500 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Enterprise	USD 4500 / month with annual commitment Custom Starting at $4,500/month	Flat · /month	Standalone · Starting at

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter

Usage Limits Simulation minutes / mo: 100

Limited
Usage Limits Monitored calls / mo: 1,000

Limited
Usage Limits Trace retention: 30 days

Limited
Usage Limits Concurrent simulations: 5

Limited
Usage Limits Projects: 1

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.40 / min

Included
Usage Limits Overage per monitoring minute: $0.10 / min

Included
Models & Intelligence Test scenario library: Industry starter packs

Included
Models & Intelligence Voice models: Basic

Included
Models & Intelligence Metrics per call: 10

Limited
Models & Intelligence Persona library: 10

Limited
Developer Surface Webhooks: 5 / project

Limited
Developer Surface Rate limits: 60 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Basic

Limited
Security & Compliance Audit logs: Excluded
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Self-serve

Included
Support & Success Support channel: Community + email

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Growth

Usage Limits Simulation minutes / mo: 1,000

Limited
Usage Limits Monitored calls / mo: 10,000

Limited
Usage Limits Trace retention: 90 days

Limited
Usage Limits Concurrent simulations: 25

Limited
Usage Limits Projects: 5

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.25 / min

Included
Usage Limits Overage per monitoring minute: $0.05 / min

Included
Models & Intelligence Test scenario library: Starter packs + custom

Included
Models & Intelligence Voice models: Advanced

Included
Models & Intelligence Metrics per call: Unlimited

Included
Models & Intelligence Persona library: 50

Limited
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: 300 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Standard

Included
Security & Compliance Audit logs: 30 days

Limited
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Kickoff call

Included
Support & Success Support channel: Priority email + shared Slack

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Enterprise

Usage Limits Simulation minutes / mo: Custom

Included
Usage Limits Monitored calls / mo: Custom

Included
Usage Limits Trace retention: Custom

Included
Usage Limits Concurrent simulations: Custom

Included
Usage Limits Projects: Unlimited

Included
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: Negotiated

Included
Usage Limits Overage per monitoring minute: Negotiated

Included
Models & Intelligence Test scenario library: Built with Coval team

Included
Models & Intelligence Voice models: Custom / BYO

Included
Models & Intelligence Metrics per call: Unlimited + fine-tuned

Included
Models & Intelligence Persona library: Custom

Included
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: Custom

Included
Security & Compliance SAML SSO: Included
Security & Compliance SCIM provisioning: Included
Security & Compliance Role-based access control: Custom

Included
Security & Compliance Audit logs: Custom retention

Included
Security & Compliance IP allowlisting: Included
Security & Compliance Data residency: Included
Security & Compliance DPA and custom security reviews: Included
Security & Compliance Private / VPC: Included
Security & Compliance BYO storage: Included
Security & Compliance White-label report: Included
Support & Success Onboarding: White-glove + named engineer

Included
Support & Success Support channel: Dedicated Slack + named engineer

Included
Support & Success SLA: Custom (up to 99.99%)

Included
Support & Success Regular progress calls + Quarterly business review: Included

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Coval

September 21, 2026
Official pricing page
- Starter: USD 100 monthly
- Growth: USD 500 monthly
- Enterprise: USD 4500 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
- Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly