Skip to content

Bigin by Zoho CRM vs Gallabox

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Bigin by Zoho CRM

USD · US · source: www.bigin.com

Plan Pricing Charged by Offer type
Free Highlighted
Free

$0

Flat Standalone · Free
Express
USD 9 monthly · USD 7 / month with annual commitment

Express US$9 US$7 /user/month/billed yearly Start Free TrialShow FeaturesHide Features Everything in Free Edition + Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable

Seat · /user/month/billed Standalone · Fixed
Premier
USD 15 monthly · USD 12 / month with annual commitment

Premier US$15 US$12 /user/month/billed yearly Start Free TrialShow FeaturesHide Features Everything in Express Edition + Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with

Seat · /user/month/billed Standalone · Fixed
Bigin 360
USD 21 monthly · USD 18 / month with annual commitment

Powered by AI Bigin 360 US$21 US$18 /user/month/billed yearly Start Free Trial Get A DemoShow FeaturesHide Features Everything in Premier Edition + Team Pipelines (15) Convert customer-facing processes into easily

Seat · /user/month/billed Standalone · Fixed

USD · US · source: gallabox.com

Plan Pricing Charged by Offer type
Basic
USD 112 / month with annual commitment

₹2,999 $150 AED 549 per month, billed quarterly. ₹2,399 $112 AED 412 per month, billed annually

Flat · per month Standalone · Fixed
Essential Highlighted
USD 248 / month with annual commitment

₹6,999 $331 AED 1,214 per month, billed quarterly. ₹5,599 $248 AED 911 per month, billed annually

Flat · per month Standalone · Fixed
Advanced
USD 474 / month with annual commitment

₹16,999 $632 AED 2,319 per month, billed quarterly. ₹13,599 $474 AED 1,740 per month, billed annually

Flat · per month Standalone · Fixed
Enterprise
Contact sales

Let's talk. Multi-year contracts available. Talk to sales

Flat Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Bigin by Zoho CRM

Free

Highlights

Single Pipeline Convert any customer-facing process into an easily trackable pipeline with customizable stages.

Included

Highlights

500 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin.

Included

Highlights

Contacts, Products & Activities Management Manage contacts, companies, products and activities such as calls, tasks and events.

Included

Highlights

Automations (3) Create workflows that automatically trigger specific actions instantly.

Included

Highlights

Built-in Phone Make and receive phone calls, record them, set up automated voice responses, and use call routing—directly in Bigin.

Included

Highlights

Third-party Phone Integration Connect with 100+ third-party telephony providers from our marketplace

Included

Highlights

Standard Dashboard - Charts & KPIs Analyze your business performance with built-in charts and KPIs

Included

Highlights

Developer APIs Highly secure developer APIs that help you connect Bigin to any third-party app of your choice.

Included

Highlights

Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms Integration Connect Bigin with popular third party applications

Included

Highlights

Apps for iOS, iPadOS, Android and macOS Highly rated apps for mobile devices and macOS to manage customer information even while on the go.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

No-code form for contacts & pipelines Deploy Bigin webforms on your website easily to collect information from your website visitors.

Included

Express

Highlights

Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

Included

Highlights

50,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

Included

Highlights

Email & WhatsApp Business Integration Connect Bigin with Email clients such as Outlook, Gmail, Zoho Mail and streamline customer interactions on WhatsApp.

Included

Highlights

Automations (30) Create workflows that automatically trigger specific actions instantly. You can automate more actions by buying add-ons.

Included

Highlights

Mass emails with email insights Send emails to multiple customers with a single click and use insights to capture the exact status of each email.

Included

Highlights

Customizable dashboards with charts and KPIs Customize your dashboards according to your needs and analyze your business performance with charts and KPIs.

Included

Highlights

10 custom fields/module Create custom fields that suit your business needs.

Included

Highlights

Zoho Books, Zoho Invoice and Zoho Meeting Integration Seamlessly integrate Bigin with other third party apps.

Included

Highlights

Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp and X integration Easily integrate with Zoho apps and other third-party apps.

Included

Highlights

Facebook, Instagram, LinkedIn, Tik Tok Leads Ads Integration Streamline incoming leads from ads across popular social media applications with LeadChain topping for Bigin.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

Streamlined document signing and management with Zoho Sign Get business documents and attachments digitally signed by contacts directly from your Bigin dashboard.

Included

Premier

Highlights

Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

Included

Highlights

100,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

Included

Highlights

Advanced field types Use additional advanced field types such as Lookup fields, formula fields, and user fields.

Included

Highlights

Advanced Automation (50) Create advanced workflows that automatically trigger specific actions at specific dates. You can automate more actions by buying add-ons.

Included

Highlights

Stage Transition Rules Set up rules for moving deals in your pipeline; create checkpoints to ensure deals properly transition between stages.

Included

Highlights

Global selling with multiple currencies Run operations in more than just your local currency. Bigin takes care of all exchange rates and conversions.

Included

Highlights

Customizable Dashboards - Target Meter Create new fields and establish connections between records within different modules for your own context.

Included

Highlights

25 custom fields per module Create custom fields that suit your business needs.

Included

Highlights

Cleanup Duplicates Manage and clean up duplicate records in your CRM more effectively.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

Data enrichment Enrich contact and company data from various sources, ensuring you have all the vital information about your prospects and customers.

Included

Highlights

Writing Assistant Helps users draft emails using AI based on context and intent, saving time and improving communication quality.

Included

Bigin 360

Highlights

Team Pipelines (15) Convert customer-facing processes into easily trackable pipelines with customizable stages.

Included

Highlights

1 Million Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more

Included

Highlights

Email-In pre-installed with 5 aliases Email-in automatically creates a record in your pipeline whenever you receive any incoming email in your group emails aliases. Manage

Included

Highlights

Advanced Automation Rules (100) Create advanced workflows that automatically trigger specific actions at specific dates.

Included

Highlights

File Cabinet pre-installed with 5 GB storage Create unique links to collect, manage and store files from customers with ease.

Included

Highlights

50 custom fields/module Create custom fields that suit your business needs.

Included

Highlights

1000 mass mails/day Send up to 1000 mass emails per day per organization. You can also purchase add-ons for sending additional mass emails.

Included

Highlights

Highest limits for features Bigin 360 will offer the highest out of the box limits for all our features. Certain feature limits can be further extended through add-ons.

Included

Highlights

Booking and appointment scheduling (100) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you.

Included

Highlights

3000 AI credits/month Additional AI credits can be purchased if needed. Credit consumption varies based on the AI feature used and the complexity of the request, so usage cannot

Included

Gallabox

Basic

USERS & AI CREDITS

Users included

3 (hard cap)

Included

USERS & AI CREDITS

Additional users

Upgrade required

Excluded

USERS & AI CREDITS

AI credits

500/month

Included

CHANNELS INCLUDED

WhatsApp business API number

1

Included

CHANNELS INCLUDED

Instagram handle

1

Included

CHANNELS INCLUDED

Website widget

1

Included

AI AGENT

Web AI agents

Included

AI AGENT

AI Agent on WhatsApp

Excluded

AI AGENT

AI Agent on Instagram

Excluded

AI AGENT

AI voice agent (WhatsApp + Phone)

Excluded

WHATSAPP COMMERCE

WhatsApp Basic Forms

Included

WHATSAPP COMMERCE

Catalog and Payments

Included

WHATSAPP COMMERCE

WhatsApp dynamic forms

Excluded

Chatbot flow builder

Active chatbot flows

5

Included

Campaigns

Drip and sequence campaigns

No

Excluded

Campaigns

Broadcast contact limit per month

10K

Limited

Campaigns

CTWA ad tracking

Basic CTWA labelling

Limited

Inbox automation

Custom inbox views

No

Excluded

Inbox automation

Business hours configuration

Excluded

Team structure and access

Teams or groups

Up to 5 teams

Limited

Team structure and access

Roles and permissions

Owner only

Limited

AI AGENT

Knowledge base total size

10 MB

Limited

API and webhooks

API access

Message + Contact API

Limited

API and webhooks

Messaging rate limit

100 messages/minute

Limited

Integrations

Integrations

Basic: Shopify, Facebook Leads, Razorpay, Cashfree, Stripe, Shiprocket, Shipway, Zoho Books, Calendly, Shopflo and Generic webhooks

Included

Security and support

Response SLA

48 hrs

Included

CHANNEL ADD-ONS

Channel add-on types

Not available

Excluded

Security and support

Free onboarding support

Excluded

Essential

USERS & AI CREDITS

Users included

6

Included

USERS & AI CREDITS

Additional users

₹1,200 $18 AED 60 per extra user / month

Included

USERS & AI CREDITS

AI credits

2,000/month

Included

CHANNELS INCLUDED

WhatsApp business API number

1

Included

CHANNELS INCLUDED

Instagram handle

1

Included

CHANNELS INCLUDED

Website widget

1

Included

CHANNEL ADD-ONS

Additional channels

Included

CHANNEL ADD-ONS

Channel add-ons available

Up to 10

Limited

CHANNEL ADD-ONS

Add-on channel types

WhatsApp, Instagram and Web widget

Included

AI AGENT

Web AI agents

Included

AI AGENT

AI agents on WhatsApp and Instagram

Included

Inbox automation

Inbox AI copilot

Included

CHANNELS INCLUDED

Human calling on WhatsApp

Included

AI AGENT

AI voice agent (WhatsApp + Phone)

Excluded

Team structure and access

Team management

Included

Team structure and access

Teams or groups

Up to 10 teams

Limited

Team structure and access

Roles and permissions

Basic: member, admin, owner

Included

Campaigns

Drip campaigns

10 sequences

Included

Campaigns

Broadcast contact limit per month

500K

Limited

Campaigns

CAPI + Ads attribution

CAPI + Ads attribution + analytics

Included

Inbox automation

Custom views

5 views

Included

Inbox automation

Business hours configuration

Included

Chatbot flow builder

Active chatbot flows

20

Included

WHATSAPP COMMERCE

WhatsApp dynamic forms

Excluded

AI AGENT

Knowledge base total size

100 MB

Limited

API and webhooks

Full API; bi-directional CRM integrations

All APIs

Included

API and webhooks

Messaging rate limit

200 messages/minute

Limited

Integrations

Integrations

Basic + Zoho, LeadSquared, WebEngage, CleverTap, Fyno, MoEngage, HubSpot

Included

Security and support

Response SLA

24 hrs

Included

Security and support

Free onboarding support

Included

Advanced

USERS & AI CREDITS

Users included

10

Included

USERS & AI CREDITS

Additional users

₹1,500 $24 AED 80 per extra user / month

Included

USERS & AI CREDITS

AI credits

8,000/month

Included

CHANNELS INCLUDED

WhatsApp business API number

1

Included

CHANNELS INCLUDED

Instagram handle

1

Included

CHANNELS INCLUDED

Website widget

1

Included

AI AGENT

AI voice on WhatsApp and Phone

Included

CHANNEL ADD-ONS

Channel add-ons available

Unlimited

Included

CHANNEL ADD-ONS

Add-on channel types

WhatsApp, Instagram, Web widget and Phone

Included

Revenue engines

Lead pipeline management

Included

Revenue engines

Appointment booking management

Included

WHATSAPP COMMERCE

Dynamic forms

Included

Integrations

Advanced integrations

Everything in Essential + Pipedrive, Salesforce, Conversation Widget

Included

Team structure and access

Custom roles

Basic + custom roles

Included

Inbox automation

Special days and holidays setup

Included

Security and support

Number masking

Included

Team structure and access

Teams or groups

Unlimited

Included

Chatbot flow builder

Active chatbot flows

Up to 100

Limited

Campaigns

Drip and sequence campaigns

Up to 100 sequences

Limited

Campaigns

Broadcast contact limit per month

1M

Limited

Inbox automation

Custom inbox views

10 views

Limited

AI AGENT

Knowledge base total size

1 GB

Limited

AI AGENT

Outcome evaluations

Yes + custom rules

Included

API and webhooks

API access

All APIs

Included

API and webhooks

Messaging rate limit

1,000 messages/minute

Limited

Security and support

Response SLA

24 hrs

Included

Security and support

Support channels

Docs, tickets, WhatsApp, email, virtual meetings

Included

Security and support

Free onboarding support

Included

Security and support

AI Solutions Engineer Support

Limited

Enterprise

USERS & AI CREDITS

Custom seats

Custom

Included

USERS & AI CREDITS

AI credits

Custom pool

Included

CHANNELS INCLUDED

Unlimited channels

Custom

Included

Security and support

SSO / SAML

Included

Security and support

IP whitelist

Included

Security and support

Custom RBAC

Custom roles + advanced controls

Included

Security and support

Number masking

Included

AI AGENT

Custom AI-fine tuning + tool development

Included

Security and support

Dedicated CSM

Dedicated CSM

Included

Security and support

Uptime SLA

Included

Security and support

Roadmap input

Included

Security and support

On-prem / private cloud

Included

Security and support

Data residency

Included

Security and support

AI Solutions Engineer included as standard

Included

Chatbot flow builder

Active chatbot flows

Unlimited

Included

Campaigns

Drip and sequence campaigns

Unlimited

Included

Campaigns

Broadcast contact limit per month

Unlimited

Included

Inbox automation

Custom inbox views

20 views

Included

AI AGENT

Knowledge base datasource types

All types + custom

Included

Integrations

Custom integrations

Everything in Advanced + Custom integrations

Included

API and webhooks

Custom rate limits

Custom rate limits

Included

Security and support

Support channels

All of the above + dedicated slack channel

Included

Security and support

Response SLA

Custom SLA

Included

Usage charges, billed separately

Template message charges

5% Off

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Bigin by Zoho CRM

    • Free: Free
    • Express: USD 9 monthly · USD 7 / month with annual commitment
    • Premier: USD 15 monthly · USD 12 / month with annual commitment
    • Bigin 360: USD 21 monthly · USD 18 / month with annual commitment

Gallabox

    • Basic: USD 112 / month with annual commitment
    • Essential: USD 248 / month with annual commitment
    • Advanced: USD 474 / month with annual commitment
    • Enterprise: Contact sales
    • Basic — annual: USD 112 monthly · USD 112 / month with annual commitment
    • Essential — annual: USD 248 monthly · USD 248 / month with annual commitment
    • Advanced — annual: USD 474 monthly · USD 474 / month with annual commitment