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Gallabox pricing

Gallabox is an omnichannel AI-powered platform that automates customer conversations across WhatsApp, Instagram, web chat, and voice calls. It captures, qualifies, nurtures, and converts leads through AI chatbots, voice agents, and automation workflows, enabling appointment booking, payment collection, and team collaboration. It integrates with CRMs, marketing tools, and payment systems to streamline sales, marketing, and support workflows for SMBs and enterprises.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Basic
USD 112 / month with annual commitment

₹2,999 $150 AED 549 per month, billed quarterly. ₹2,399 $112 AED 412 per month, billed annually

 Flat · per month Standalone · Fixed
Essential Highlighted
USD 248 / month with annual commitment

₹6,999 $331 AED 1,214 per month, billed quarterly. ₹5,599 $248 AED 911 per month, billed annually

 Flat · per month Standalone · Fixed
Advanced
USD 474 / month with annual commitment

₹16,999 $632 AED 2,319 per month, billed quarterly. ₹13,599 $474 AED 1,740 per month, billed annually

 Flat · per month Standalone · Fixed
Enterprise
Contact sales

Let's talk. Multi-year contracts available. Talk to sales

 Flat Standalone · Contact sales

What each plan includes

Feature names follow Gallabox’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Basic

USERS & AI CREDITS

Users included

3 (hard cap) — 3 user accounts (hard cap)

Included
Additional users

Upgrade required — Upgrade required

Excluded
AI credits

500/month — Monthly balance auto-deducted whenever an AI agent does work: replies, rewrites, translations, evaluations.

Included

CHANNELS INCLUDED

WhatsApp business API number

1 — Connect an official WhatsApp Business number to send and receive messages at scale.

Included
Instagram handle

1 — Manage Instagram DMs and comments inside your shared inbox.

Included
Website widget

1 — Embed a chat widget on your site so visitors can start a conversation without leaving the page.

Included

AI AGENT

Web AI agents
Included
AI Agent on WhatsApp
Excluded
AI Agent on Instagram
Excluded
AI voice agent (WhatsApp + Phone)

AI agents answer inbound calls on WhatsApp and your phone line.

Excluded
Knowledge base total size

10 MB

Limited

WHATSAPP COMMERCE

WhatsApp Basic Forms

Capture name, email, and message inside WhatsApp without sending users to an external form.

Included
Catalog and Payments

Showcase products and let customers check out and pay inside WhatsApp.

Included
WhatsApp dynamic forms

Multi-screen WhatsApp forms with pre-filled fields, conditional logic, and live API calls.

Excluded

Chatbot flow builder

Active chatbot flows

5

Included

Campaigns

Drip and sequence campaigns

No

Excluded
Broadcast contact limit per month

10K

Limited
CTWA ad tracking

Basic CTWA labelling

Limited

Inbox automation

Custom inbox views

No

Excluded
Business hours configuration
Excluded

Team structure and access

Teams or groups

Up to 5 teams

Limited
Roles and permissions

Owner only

Limited

API and webhooks

API access

Message + Contact API

Limited
Messaging rate limit

100 messages/minute

Limited

Integrations

Integrations

Basic: Shopify, Facebook Leads, Razorpay, Cashfree, Stripe, Shiprocket, Shipway, Zoho Books, Calendly, Shopflo and Generic webhooks — 20+ integrations

Included

Security and support

Response SLA

48 hrs — How quickly the support team will respond to a ticket.

Included
Free onboarding support
Excluded

CHANNEL ADD-ONS

Channel add-on types

Not available — Add extra WhatsApp numbers, Instagram handles, or website widgets beyond the one included.

Excluded

Essential

USERS & AI CREDITS

Users included

6 — 6 user accounts

Included
Additional users

₹1,200 $18 AED 60 per extra user / month — ₹1,200 $18 AED 60 per extra user / month

Included
AI credits

2,000/month — Monthly balance auto-deducted whenever an AI agent does work: replies, rewrites, translations, evaluations.

Included

CHANNELS INCLUDED

WhatsApp business API number

1 — Connect an official WhatsApp Business number to send and receive messages at scale.

Included
Instagram handle

1 — Manage Instagram DMs and comments inside your shared inbox.

Included
Website widget

1 — Embed a chat widget on your site so visitors can start a conversation without leaving the page.

Included
Human calling on WhatsApp

Make and receive WhatsApp voice calls from Gallabox. Incoming calls get routed to the right agents.

Included

CHANNEL ADD-ONS

Additional channels
Included
Channel add-ons available

Up to 10 — Add extra WhatsApp numbers, Instagram handles, or website widgets beyond the one included.

Limited
Add-on channel types

WhatsApp, Instagram and Web widget

Included

AI AGENT

Web AI agents
Included
AI agents on WhatsApp and Instagram
Included
AI voice agent (WhatsApp + Phone)

AI agents answer inbound calls on WhatsApp and your phone line.

Excluded
Knowledge base total size

100 MB

Limited

Inbox automation

Inbox AI copilot
Included
Custom views

5 views

Included
Business hours configuration
Included

Team structure and access

Team management
Included
Teams or groups

Up to 10 teams

Limited
Roles and permissions

Basic: member, admin, owner

Included

Campaigns

Drip campaigns

10 sequences

Included
Broadcast contact limit per month

500K

Limited
CAPI + Ads attribution

CAPI + Ads attribution + analytics

Included

Chatbot flow builder

Active chatbot flows

20

Included

WHATSAPP COMMERCE

WhatsApp dynamic forms

Multi-screen WhatsApp forms with pre-filled fields, conditional logic, and live API calls.

Excluded

API and webhooks

Full API; bi-directional CRM integrations

All APIs

Included
Messaging rate limit

200 messages/minute

Limited

Integrations

Integrations

Basic + Zoho, LeadSquared, WebEngage, CleverTap, Fyno, MoEngage, HubSpot

Included

Security and support

Response SLA

24 hrs — How quickly the support team will respond to a ticket.

Included
Free onboarding support
Included

Advanced

USERS & AI CREDITS

Users included

10 — 10 user accounts

Included
Additional users

₹1,500 $24 AED 80 per extra user / month — ₹1,500 $24 AED 80 per extra user / month

Included
AI credits

8,000/month — Monthly balance auto-deducted whenever an AI agent does work: replies, rewrites, translations, evaluations.

Included

CHANNELS INCLUDED

WhatsApp business API number

1 — Connect an official WhatsApp Business number to send and receive messages at scale.

Included
Instagram handle

1 — Manage Instagram DMs and comments inside your shared inbox.

Included
Website widget

1 — Embed a chat widget on your site so visitors can start a conversation without leaving the page.

Included

AI AGENT

AI voice on WhatsApp and Phone

AI agents answer inbound calls on WhatsApp and your phone line.

Included
Knowledge base total size

1 GB

Limited
Outcome evaluations

Yes + custom rules

Included

CHANNEL ADD-ONS

Channel add-ons available

Unlimited — Add extra WhatsApp numbers, Instagram handles, or website widgets beyond the one included.

Included
Add-on channel types

WhatsApp, Instagram, Web widget and Phone

Included

Revenue engines

Lead pipeline management

Track leads to opportunities to won deals

Included
Appointment booking management

Scheduling and calendar sync

Included

WHATSAPP COMMERCE

Dynamic forms

Multi-screen WhatsApp forms with pre-filled fields, conditional logic, and live API calls.

Included

Integrations

Advanced integrations

Everything in Essential + Pipedrive, Salesforce, Conversation Widget

Included

Team structure and access

Custom roles

Basic + custom roles

Included
Teams or groups

Unlimited

Included

Inbox automation

Special days and holidays setup
Included
Custom inbox views

10 views

Limited

Security and support

Number masking
Included
Response SLA

24 hrs — How quickly the support team will respond to a ticket.

Included
Support channels

Docs, tickets, WhatsApp, email, virtual meetings — Where you can reach the Gallabox support team.

Included
Free onboarding support
Included
AI Solutions Engineer Support

Add-on only for Advanced. Included in Enterprise.

Limited

Chatbot flow builder

Active chatbot flows

Up to 100

Limited

Campaigns

Drip and sequence campaigns

Up to 100 sequences

Limited
Broadcast contact limit per month

1M

Limited

API and webhooks

API access

All APIs

Included
Messaging rate limit

1,000 messages/minute

Limited

Enterprise

USERS & AI CREDITS

Custom seats

Custom — Custom seats · custom AI credit pool · unlimited channels

Included
AI credits

Custom pool — Custom pool

Included

CHANNELS INCLUDED

Unlimited channels

Custom

Included

Security and support

SSO / SAML
Included
IP whitelist

Restrict workspace access to specific IP ranges.

Included
Custom RBAC

Custom roles + advanced controls

Included
Number masking
Included
Dedicated CSM

Dedicated CSM — A named account manager for quarterly reviews, roadmap input, and escalation.

Included
Uptime SLA
Included
Roadmap input
Included
On-prem / private cloud
Included
Data residency
Included
AI Solutions Engineer included as standard
Included
Support channels

All of the above + dedicated slack channel — Where you can reach the Gallabox support team.

Included
Response SLA

Custom SLA — How quickly the support team will respond to a ticket.

Included

AI AGENT

Custom AI-fine tuning + tool development
Included
Knowledge base datasource types

All types + custom

Included

Chatbot flow builder

Active chatbot flows

Unlimited

Included

Campaigns

Drip and sequence campaigns

Unlimited

Included
Broadcast contact limit per month

Unlimited

Included

Inbox automation

Custom inbox views

20 views

Included

Integrations

Custom integrations

Everything in Advanced + Custom integrations

Included

API and webhooks

Custom rate limits

Custom rate limits

Included

Usage charges, billed separately

Template message charges

5% Off — 5% Off

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Basic: USD 112 / month with annual commitment
  • Essential: USD 248 / month with annual commitment
  • Advanced: USD 474 / month with annual commitment
  • Enterprise: Contact sales
  • ₹2,999 $150 AED 549 per month, billed quarterly. ₹2,399 $112 AED 412 per month, billed annually
  • ₹6,999 $331 AED 1,214 per month, billed quarterly. ₹5,599 $248 AED 911 per month, billed annually
  • ₹16,999 $632 AED 2,319 per month, billed quarterly. ₹13,599 $474 AED 1,740 per month, billed annually
  • Let's talk. Multi-year contracts available. Talk to sales
Official pricing page
  • Basic — annual: USD 112 monthly · USD 112 / month with annual commitment
  • Essential — annual: USD 248 monthly · USD 248 / month with annual commitment
  • Advanced — annual: USD 474 monthly · USD 474 / month with annual commitment
  • $112 per month, billed annually
  • $248 per month, billed annually
  • $474 per month, billed annually
Official pricing page

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