Runframe vs Xurrent IMR: pricing, plans, and features

Plan	Pricing	Charged by	Offer type
Free	Free Free — $0/month	Flat · per month	Standalone · Free
Growth Highlighted	USD 15 monthly · USD 12 / month with annual commitment Growth — $12/user/month billed annually; $15/user/month billed monthly	Seat · per user per month; $12 billed annually or $15 billed monthly	Standalone · Fixed
Scale	USD 25 / month with annual commitment Scale — starting at $25/user/month billed annually	Seat · starting at per user per month, billed annually	Standalone · Starting at

Plan	Pricing	Charged by	Offer type
Starter	USD 6 monthly · USD 5 / month with annual commitment $6/user/month or $5/user/month billed annually	Seat · per user per month	Standalone · Fixed
Growth Highlighted	USD 16 monthly · USD 14 / month with annual commitment $16/user/month or $14/user/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise	Contact sales Custom proposal	Flat · published subscription	Standalone · Contact sales

Runframe

Free

Incident Response Unlimited incidents: Included
Incident Response Slack-native incident response: Included
Incident Response Escalation policies: Excluded
Incident Response Ack retry and secondary paging: Excluded
Incident Response SLA tracking: Excluded
Incident Response War rooms: Excluded
Incident Response Native follow-up tasks: Included
Incident Response Advanced insights: Excluded
On-call and Alerting On-call schedules: 1

Limited
On-call and Alerting Teams: 1

Limited
On-call and Alerting Services: 1

Limited
On-call and Alerting Coverage gaps and on-call analytics: Excluded
On-call and Alerting SMS alerts: Excluded
On-call and Alerting Phone call alerts: Excluded
On-call and Alerting Press-1 phone acknowledgement: Excluded
On-call and Alerting Push notifications: Included
AI AI postmortem drafts: 5 free drafts

Limited
AI AI incident briefs: Excluded
AI AI TLDR summaries: Excluded
AI Slack AI incident copilot: Excluded
AI Managed AI quota: Excluded
Status Pages Public status pages: 1 basic

Limited
Status Pages Custom domains: Excluded
Status Pages Status page components: 10/page

Limited
Status Pages Multi-region sections: 1 default

Limited
Status Pages Email subscribers: 50

Limited
Status Pages Webhook subscribers: Excluded
Status Pages Maintenance windows: Included
Status Pages RSS feed: Included
Automation and Integrations Workflow automations: Excluded
Automation and Integrations Steps per automation: Excluded
Automation and Integrations Custom fields: 1

Limited
Automation and Integrations Alert ingestion: Excluded
Automation and Integrations Email intake: Excluded
Automation and Integrations Datadog, Prometheus, CloudWatch: Excluded
Automation and Integrations Jira and Linear: Excluded
Automation and Integrations Zoom and Google Meet: Excluded
Platform and Security API keys: Excluded
Platform and Security MCP server access: Excluded
Platform and Security Basic roles and permissions: Included
Platform and Security Advanced/custom RBAC: Excluded
Platform and Security SAML SSO: Excluded
Platform and Security SCIM provisioning: Excluded
Platform and Security Audit logs: Excluded
Platform and Security Data retention: 90 days

Limited
Platform and Security Support: Email

Limited

Growth

Incident Response Unlimited incidents: Included
Incident Response Slack-native incident response: Included
Incident Response Escalation policies: Included
Incident Response Ack retry and secondary paging: Included
Incident Response SLA tracking: Included
Incident Response War rooms: Included
Incident Response Native follow-up tasks: Included
Incident Response Advanced insights: Excluded
On-call and Alerting On-call schedules: 3

Limited
On-call and Alerting Teams: Unlimited

Limited
On-call and Alerting Services: Unlimited

Limited
On-call and Alerting Coverage gaps and on-call analytics: Included
On-call and Alerting SMS alerts: Included allowance

Limited
On-call and Alerting Phone call alerts: Included allowance

Limited
On-call and Alerting Press-1 phone acknowledgement: Included
On-call and Alerting Push notifications: Included
AI AI postmortem drafts: Included
AI AI incident briefs: Excluded
AI AI TLDR summaries: Excluded
AI Slack AI incident copilot: Excluded
AI Managed AI quota: Standard

Limited
Status Pages Public status pages: 1

Limited
Status Pages Custom domains: 1

Limited
Status Pages Status page components: 50/page

Limited
Status Pages Multi-region sections: 1 default

Limited
Status Pages Email subscribers: 10,000

Limited
Status Pages Webhook subscribers: 10

Limited
Status Pages Maintenance windows: Included
Status Pages RSS feed: Included
Automation and Integrations Workflow automations: 3 workflow automations

Limited
Automation and Integrations Steps per automation: 5

Limited
Automation and Integrations Custom fields: 3

Limited
Automation and Integrations Alert ingestion: Included
Automation and Integrations Email intake: Included
Automation and Integrations Datadog, Prometheus, CloudWatch: Included
Automation and Integrations Jira and Linear: Included
Automation and Integrations Zoom and Google Meet: Included
Platform and Security API keys: 5

Limited
Platform and Security MCP server access: Included
Platform and Security Basic roles and permissions: Included
Platform and Security Advanced/custom RBAC: Excluded
Platform and Security SAML SSO: Paid add-on; public amount not stated

Limited
Platform and Security SCIM provisioning: Paid add-on; public amount not stated

Limited
Platform and Security Audit logs: Basic

Limited
Platform and Security Data retention: 1 year

Limited
Platform and Security Support: Priority

Limited

Scale

Incident Response Unlimited incidents: Included
Incident Response Slack-native incident response: Included
Incident Response Escalation policies: Included
Incident Response Ack retry and secondary paging: Included
Incident Response SLA tracking: Included
Incident Response War rooms: Included
Incident Response Native follow-up tasks: Included
Incident Response Advanced insights: Included
On-call and Alerting On-call schedules: High-volume usage

Limited
On-call and Alerting Teams: Unlimited

Limited
On-call and Alerting Services: Unlimited

Limited
On-call and Alerting Coverage gaps and on-call analytics: Included
On-call and Alerting SMS alerts: Higher supported-country allowance

Limited
On-call and Alerting Phone call alerts: Higher supported-country allowance

Limited
On-call and Alerting Press-1 phone acknowledgement: Included
On-call and Alerting Push notifications: Included
AI AI postmortem drafts: Included
AI AI incident briefs: Included
AI AI TLDR summaries: Included
AI Slack AI incident copilot: Included
AI Managed AI quota: Higher managed AI quota

Limited
Status Pages Public status pages: 3

Limited
Status Pages Custom domains: 3

Limited
Status Pages Status page components: 100/page

Limited
Status Pages Multi-region sections: 10/page

Limited
Status Pages Email subscribers: High-volume usage with fair-use protection

Limited
Status Pages Webhook subscribers: 100

Limited
Status Pages Maintenance windows: Included
Status Pages RSS feed: Included
Automation and Integrations Workflow automations: Unlimited within fair-use policy

Limited
Automation and Integrations Steps per automation: 5

Limited
Automation and Integrations Custom fields: Higher limit

Limited
Automation and Integrations Alert ingestion: Included
Automation and Integrations Email intake: Included
Automation and Integrations Datadog, Prometheus, CloudWatch: Included
Automation and Integrations Jira and Linear: Included
Automation and Integrations Zoom and Google Meet: Included
Platform and Security API keys: Higher API key allowance

Limited
Platform and Security MCP server access: Higher rate limits

Limited
Platform and Security Basic roles and permissions: Included
Platform and Security Advanced/custom RBAC: Included
Platform and Security SAML SSO: Paid add-on; public amount not stated

Limited
Platform and Security SCIM provisioning: Paid add-on; public amount not stated

Limited
Platform and Security Audit logs: Advanced/export

Limited
Platform and Security Data retention: 2 years

Limited
Platform and Security Support: Priority plus migration help

Limited

Xurrent IMR

Starter

Official plan card Users: Up to 5

Limited
Official plan card Teams: 1

Limited
Official plan card Integrations: Up to 5

Limited

Growth

Official plan card Users: Up to 50

Limited
Official plan card Teams: Up to 5

Limited
Official plan card Integrations: Up to 25

Limited

Enterprise

Official plan card Users, teams, and integrations: Unlimited

Limited
Official plan card Support: 24x7 priority

Limited
Official plan card Status pages: Included

Limited

Runframe vs Xurrent IMR

Runframe

Xurrent IMR

What each plan includes

Runframe

Free

Growth

Scale

Xurrent IMR

Starter

Growth

Enterprise

How their prices changed

Runframe

Xurrent IMR