Plain
Foundation
-
AI features
Credits included
-
2,000/mo
Included -
Users
User seats
-
Up to 5
Included -
Channels
Slack
-
25 channels
Limited -
Channels
Email
-
2 addresses
Limited -
Channels
In-app channels
-
Included
-
Channels
Microsoft Teams
-
Excluded
-
Channels
Discord
-
Excluded
-
AI features
Ari AI agent
-
included
Included -
AI features
Sidekick AI assistant
-
Included
-
Extensibility
Linear, Jira integrations
-
Included
-
Help Center
Help Center, Knowledge Base
-
1
Limited -
Help Center
Ask AI
-
1
Limited -
Help Center
Customer inbox
-
1
Limited -
Data-driven support
Customer cards
-
Included
-
Data-driven support
Customer card realtime
-
12h cache
Limited -
Extensibility
AI workflows
-
Up to 5
Limited -
Onboarding
Onboarding process
-
Self-serve
Included -
Onboarding
Plain support
-
Email + chat
Included -
Extensibility
SLAs and Business hours
-
Excluded
-
Extensibility
Escalation paths
-
Excluded
-
Extensibility
CRM integrations
-
Excluded
-
AI features
Reporting themes
-
Excluded
-
AI features
AI suggested responses
-
Excluded
-
Data-driven support
Reporting
-
7 days
Limited -
AI features
Lookup with Cursor
-
Excluded
-
Services and compliance
SSO and SCIM
-
Excluded
-
Onboarding
Dedicated CSM
-
Excluded
Horizon
-
AI features
Credits included
-
15,000/mo
Included -
Users
User seats
-
Up to 10
Included -
Channels
Slack
-
Unlimited
Included -
Channels
Email
-
10 addresses
Limited -
Channels
Microsoft Teams
-
Included
-
Channels
Discord
-
Excluded
-
Highlights
Everything in Foundation
-
Included
-
Extensibility
SLAs and Business hours
-
Included
-
Extensibility
Escalation paths
-
Included
-
Extensibility
CRM integrations
-
Included
-
AI features
Reporting themes
-
Included
-
AI features
AI suggested responses
-
Included
-
Onboarding
Priority support via Slack
-
Included
-
Help Center
Help Center, Knowledge Base
-
Unlimited
Included -
Help Center
Ask AI
-
Unlimited
Included -
Help Center
Customer inbox
-
Unlimited
Included -
Extensibility
Workflows
-
Unlimited
Included -
Data-driven support
Customer card realtime
-
15s
Included -
Data-driven support
Reporting
-
All time
Included -
Onboarding
Onboarding process
-
Self-serve
Included -
Onboarding
Plain support
-
Slack, email + chat
Included -
AI features
Lookup with Cursor
-
Excluded
-
Services and compliance
SSO and SCIM
-
Excluded
-
Onboarding
Dedicated CSM
-
Excluded
-
Onboarding
White glove onboarding
-
Excluded
Frontier
-
AI features
Credits included
-
Custom
Included -
Users
User seats
-
Custom
Included -
Channels
Slack
-
Unlimited
Included -
Channels
Email
-
25 addresses
Limited -
Channels
Discord channels
-
Included
-
Highlights
Everything in Horizon
-
Included
-
AI features
Lookup with Cursor
-
Included
-
Extensibility
Custom workspaces
-
Included
-
Services and compliance
Custom contracting
-
Included
-
Services and compliance
Advanced security
-
Included
-
Services and compliance
SSO and SCIM
-
Included
-
AI features
Custom AI + bring your own agent
-
Included
-
Onboarding
Dedicated CSM + white glove onboarding
-
Included
-
Onboarding
Onboarding process
-
White glove
Included -
Onboarding
Plain support
-
Dedicated CSM
Included -
Help Center
Help Center, Knowledge Base
-
Unlimited
Included -
Help Center
Ask AI
-
Unlimited
Included -
Help Center
Customer inbox
-
Unlimited
Included -
Extensibility
Workflows
-
Unlimited
Included -
Data-driven support
Customer card realtime
-
15s
Included -
Data-driven support
Reporting
-
All time
Included