Lyssna vs Nicereply

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Lyssna

See full pricing history

USD · US · source: www.lyssna.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 USD / month	Flat	Standalone · Free
Growth	USD 166 monthly $166 USD / month	Flat	Standalone · Fixed
Enterprise	Contact sales Talk to sales	Flat	Standalone · Contact sales

Nicereply

See full pricing history

USD · US · source: www.nicereply.com

Plan	Pricing	Charged by	Offer type
Starter	USD 59 monthly Starter $59 per month, billed annually Save $240 / year $79 per month, billed monthly Try for free No credit card 100 Responses / month 3 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & more Un	Flat · per month	Standalone · Fixed
Essential	USD 119 monthly Essential $119 per month, billed annually Save $360 / year $149 per month, billed monthly Try for free No credit card 250 Responses / month 10 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive & mo	Flat · per month	Standalone · Fixed
Growth	USD 239 monthly Most popular Growth $239 per month, billed annually Save $720 / year $299 per month, billed monthly Try for free No credit card 1,000 Responses / month 25 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pi	Flat · per month	Standalone · Fixed
Business	USD 359 monthly Business $359 per month, billed annually Save $1,080 / year $449 per month, billed monthly Try for free No credit card 2,500 Responses / month 50 Users Features included CSAT, CES & NPS surveys All integrations, including Zendesk, Front, Helpscout, Pipedrive &	Flat · per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Lyssna

Free

Plan limits Quick studies per month: Unlimited

Included
Plan limits In-depth studies: Excluded
Plan limits Seats included: 3

Included
Plan limits Self-recruited test and survey responses: 15

Limited
Included features Core methods: Included
Included features GDPR compliant: Included
Included features Live chat support: Included
Included features Panel access: Pay-per-use

Included
Included features Spaces: Included
Included features User interviews: Included
Team management Role based permissions: Excluded
Tests & surveys Live website testing: Excluded
Team management Closed spaces: Excluded

Growth

Plan limits Quick studies per month: Unlimited

Included
Plan limits In-depth studies per month: 5

Limited
Plan limits In-depth studies per year: 60

Limited
Plan limits Seats included: 5

Included
Plan limits Self-recruited test and survey responses: Unlimited

Included
Included features AI follow up questions: Included
Included features AI summaries: Included
Included features CSV exports: Included
Included features Conditional logic: Included
Included features Custom branding and messaging: Included
Included features Custom variables: Included
Included features Interview co-hosts: Included
Included features Live website testing: Included
Included features MCP server: Included
Included features Mobile testing: Coming soon

Included
Included features Randomize test sections: Included
Included features Recruitment limits: Included
Included features Role based permissions: Included
Included features Test redirects: Included
Included features Think aloud recordings: Included
Included features Variation sets: Included
Team management Closed spaces: Excluded
Security & compliance SSO: Excluded

Enterprise

Plan limits Quick studies per month: Unlimited

Included
Plan limits In-depth studies: Custom

Included
Plan limits Seats included: Unlimited

Included
Plan limits Self-recruited test and survey responses: Unlimited

Included
Included features Agreements: Included
Included features Closed Spaces: Included
Included features Custom contract terms: Included
Included features Multi-branding: Coming soon

Included
Included features Password rules: Included
Included features Priority support: Included
Included features Security audit assistance: Included
Included features Single sign on (SSO): Included
Included features SOC2 report: Included
Included features Wallets: Included

Nicereply

Starter

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Essential

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Growth

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

Business

Plan card CSAT, CES & NPS surveys: Included
Plan card All integrations, including Zendesk, Front, Helpscout, Pipedrive & more: Included
Plan card Unlimited number of active surveys: Included
Plan card Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys: Included
Plan card Nicereply Feedback Analytics: Included
Plan card Custom survey design & more…: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Lyssna

September 21, 2026
Official pricing page
- Free: Free
- Growth: USD 166 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 166 monthly

Nicereply

August 27, 2026
Official pricing page
- Starter: USD 59 monthly
- Essential: USD 119 monthly
- Growth: USD 239 monthly
- Business: USD 359 monthly