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HelpShelf vs Trails

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpShelf

See full pricing history

USD · US · source: helpshelf.com

Plan Pricing Charged by Offer type
Free
Free

$0/month, free forever

 Usage · free forever Standalone · Free
Pro Highlighted
USD 49 monthly

$49/month

 Flat · per month Standalone · Fixed
Scale
USD 149 monthly

$149/month

 Flat · per month Standalone · Fixed

Trails

See full pricing history

USD · US · source: trails.so

Plan Pricing Charged by Offer type
Creator
USD 29 monthly

$ 29 / mo

 Flat · / mo Standalone · Fixed
Team
USD 49 monthly

$ 49 / mo

 Flat · / mo Standalone · Fixed
Enterprise
Contact sales

Contact Us

 Other Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpShelf

Free

Plan card

500 AI searches

Included

Plan card

100 AI chats

Included

Plan card

100 content items

Included

Plan card

Help center and widget

Included

Pro

Plan card

10,000 AI searches

Included

Plan card

2,000 AI chats

Included

Plan card

3 agents

Included

Plan card

MCP and llms.txt surface

Included

Scale

Plan card

100,000 AI searches

Included

Plan card

20,000 AI chats

Included

Plan card

Unlimited agents

Included

Plan card

Markdown and codebase ingestion

Included

Trails

Creator

Comes with

1 user

1

Included

Comes with

20 guides / mo

20 / mo

Limited

Comes with

Private guides

Included

Comes with

AI Videos

Included

Comes with

Export to PDF and more

Included

Comes with

Version history

Included

Team

Comes with

5 users, additional users $10/mo

5

Included

Comes with

Unlimited guides

Unlimited

Included

Comes with

Team guides

Included

Comes with

Convert video to guide

Included

Comes with

Role-based user management

Included

Comes with

Custom branding

Included

Enterprise

Comes with

SAML SSO

Included

Comes with

SOC 2 Compliance

Included

Comes with

BAA (HIPAA)

Included

Comes with

Translations

Included

Comes with

Trails Assistant

Included

Comes with

Department Workspaces

Included

Comes with

Knowledge Bases

Included

Comes with

Priority support

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Trails

  1. Official pricing page
    • Creator: USD 29 monthly
    • Team: USD 49 monthly
    • Enterprise: Contact sales
  2. Official pricing page
    • Creator — default: USD 29 monthly · USD 23.2 / month with annual commitment
    • Team — default: USD 49 monthly · USD 39.2 / month with annual commitment