HelpShelf vs ProProfs Knowledge Base

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpShelf

See full pricing history

USD · US · source: helpshelf.com

Plan	Pricing	Charged by	Offer type
Free	Free $0/month, free forever	Usage · free forever	Standalone · Free
Pro Highlighted	USD 49 monthly $49/month	Flat · per month	Standalone · Fixed
Scale	USD 149 monthly $149/month	Flat · per month	Standalone · Fixed

ProProfs Knowledge Base

See full pricing history

USD · US · source: www.proprofskb.com

Plan	Pricing	Charged by	Offer type
Free	Free FREE PLAN $0.00 25 pages/forever free Got 25+ Pages ? View Business Plan	Flat · per month	Standalone · Free
Essentials	USD 49 monthly Essentials For solo authors building an AI-powered help center- fast $49 per author/month $588 billed annually per month Buy Now Try Now \| authors building an AI-powered help center- fast $49 per author/month $588 billed annually per month Buy Now Try Now \| Essentials For small teams building a private wiki or SOP docs $0.99 per user/month $11.88 billed annually per month Buy Now Try Now (Min 50 users) \| small teams building a private wiki or SOP docs $0.99 per user/month $11.88 billed annually	Flat · per month	Standalone · Fixed
Business	USD 69 monthly iness For teams managing multiple knowledge bases with AI & workflows $69 per author/month $828 billed annually per month Buy Now Try Now \| ing multiple knowledge bases with AI & workflows $69 per author/month $828 billed annually per month Buy Now Try Now \| ss For orgs scaling knowledge across departments with SSO & workflows $1.99 per user/month $23.88 billed annually per month Buy Now Try Now (Min 50 users) \| nowledge across departments with SSO & workflows $1.99 per user/month $23.88 billed	Flat · per month	Standalone · Fixed
Business Complete Elite Highlighted	USD 79 monthly lite For orgs adding AI chatbot, SSO, integrations & priority support $79 per author/month $948 billed annually Cost for Unlimited authors Buy Now Try Now Annual plans only \| AI chatbot, SSO, integrations & priority support $79 per author/month $948 billed annually Cost for Unlimited authors Buy Now Try Now Annual plans only \| e For enterprises adding AI chatbot, LMS, advanced security & support $2.99 per user/month $35.88 billed annually Cost for Unlimited Users Buy Now Try Now (Min 50 users) A	Flat · per year	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpShelf

Free

Plan card 500 AI searches: Included
Plan card 100 AI chats: Included
Plan card 100 content items: Included
Plan card Help center and widget: Included

Pro

Plan card 10,000 AI searches: Included
Plan card 2,000 AI chats: Included
Plan card 3 agents: Included
Plan card MCP and llms.txt surface: Included

Scale

Plan card 100,000 AI searches: Included
Plan card 20,000 AI chats: Included
Plan card Unlimited agents: Included
Plan card Markdown and codebase ingestion: Included

ProProfs Knowledge Base

Free

Plan card 25 pages/forever free: Included

Essentials

Plan card For solo authors building an AI-powered help center- fast: Included
Plan card per author/month: Included
Plan card For small teams building a private wiki or SOP docs: Included
Plan card per user/month: Included

Business

Plan card For teams managing multiple knowledge bases with AI & workflows: Included
Plan card per author/month: Included
Plan card For orgs scaling knowledge across departments with SSO & workflows: Included
Plan card per user/month: Included

Business Complete Elite

Plan card For orgs adding AI chatbot, SSO, integrations & priority support: Included
Plan card per author/month: Included
Plan card Annual plans only: Included
Plan card For enterprises adding AI chatbot, LMS, advanced security & support: Included
Plan card per user/month: Included
Plan card (Min 50 users): Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

HelpShelf

August 27, 2026 Source
- Free: Free
- Pro: USD 49 monthly
- Scale: USD 149 monthly

ProProfs Knowledge Base

August 27, 2026 Source
- Free: Free
- Essentials: USD 49 monthly
- Business: USD 69 monthly
- Business Complete Elite: USD 79 monthly