Great Question
Self-serve
-
Highlights
Seats
-
5 seats max
Limited -
Highlights
Observer seats
-
Unlimited
Included -
Usage
Research participants
-
100
Limited -
Usage
Video storage
-
100 hours
Limited -
Support
Support
-
Help center & email (24/6)
Included -
Features
Interviews, scheduling, surveys, prototype testing, blind studies
-
Included
-
Features
Observer rooms
-
Included
-
Features
Round robin & rolling scheduling
-
Excluded
-
Features
Focus groups, card sorting, tree testing
-
Excluded
-
Features
Salesforce, Snowflake, Qualtrics, Databricks integrations
-
Excluded
-
Governance & Security
Granular access control, SSO & SCIM
-
Excluded
-
Support
Customer Success Manager, SLAs
-
Excluded
Enterprise
-
Highlights
Seats
-
5 seats minimum. Unlimited observers & seats
Included -
Usage
Research participants
-
Custom
Included -
Usage
Video storage
-
Custom
Included -
Support
Support
-
Customer Success Manager, SLAs
Included -
Support
Concierge migration, custom terms
-
Included
-
Features
Round robin & rolling scheduling
-
Included
-
Features
Focus groups, card sorting, tree testing
-
Included
-
Features
Salesforce, Snowflake, Qualtrics, Databricks integrations
-
Included
-
Governance & Security
Granular access control, SSO & SCIM
-
Included
-
Governance & Security
Custom consent, data retention
-
Included
-
AI Repository (Analyze)
MCP
-
Included