Gallabox
Basic
-
USERS & AI CREDITS
Users included
-
3 (hard cap)
Included -
USERS & AI CREDITS
Additional users
-
Upgrade required
Excluded -
USERS & AI CREDITS
AI credits
-
500/month
Included -
CHANNELS INCLUDED
WhatsApp business API number
-
1
Included -
CHANNELS INCLUDED
Instagram handle
-
1
Included -
CHANNELS INCLUDED
Website widget
-
1
Included -
AI AGENT
Web AI agents
-
Included
-
AI AGENT
AI Agent on WhatsApp
-
Excluded
-
AI AGENT
AI Agent on Instagram
-
Excluded
-
AI AGENT
AI voice agent (WhatsApp + Phone)
-
Excluded
-
WHATSAPP COMMERCE
WhatsApp Basic Forms
-
Included
-
WHATSAPP COMMERCE
Catalog and Payments
-
Included
-
WHATSAPP COMMERCE
WhatsApp dynamic forms
-
Excluded
-
Chatbot flow builder
Active chatbot flows
-
5
Included -
Campaigns
Drip and sequence campaigns
-
No
Excluded -
Campaigns
Broadcast contact limit per month
-
10K
Limited -
Campaigns
CTWA ad tracking
-
Basic CTWA labelling
Limited -
Inbox automation
Custom inbox views
-
No
Excluded -
Inbox automation
Business hours configuration
-
Excluded
-
Team structure and access
Teams or groups
-
Up to 5 teams
Limited -
Team structure and access
Roles and permissions
-
Owner only
Limited -
AI AGENT
Knowledge base total size
-
10 MB
Limited -
API and webhooks
API access
-
Message + Contact API
Limited -
API and webhooks
Messaging rate limit
-
100 messages/minute
Limited -
Integrations
Integrations
-
Basic: Shopify, Facebook Leads, Razorpay, Cashfree, Stripe, Shiprocket, Shipway, Zoho Books, Calendly, Shopflo and Generic webhooks
Included -
Security and support
Response SLA
-
48 hrs
Included -
CHANNEL ADD-ONS
Channel add-on types
-
Not available
Excluded -
Security and support
Free onboarding support
-
Excluded
Essential
-
USERS & AI CREDITS
Users included
-
6
Included -
USERS & AI CREDITS
Additional users
-
₹1,200 $18 AED 60 per extra user / month
Included -
USERS & AI CREDITS
AI credits
-
2,000/month
Included -
CHANNELS INCLUDED
WhatsApp business API number
-
1
Included -
CHANNELS INCLUDED
Instagram handle
-
1
Included -
CHANNELS INCLUDED
Website widget
-
1
Included -
CHANNEL ADD-ONS
Additional channels
-
Included
-
CHANNEL ADD-ONS
Channel add-ons available
-
Up to 10
Limited -
CHANNEL ADD-ONS
Add-on channel types
-
WhatsApp, Instagram and Web widget
Included -
AI AGENT
Web AI agents
-
Included
-
AI AGENT
AI agents on WhatsApp and Instagram
-
Included
-
Inbox automation
Inbox AI copilot
-
Included
-
CHANNELS INCLUDED
Human calling on WhatsApp
-
Included
-
AI AGENT
AI voice agent (WhatsApp + Phone)
-
Excluded
-
Team structure and access
Team management
-
Included
-
Team structure and access
Teams or groups
-
Up to 10 teams
Limited -
Team structure and access
Roles and permissions
-
Basic: member, admin, owner
Included -
Campaigns
Drip campaigns
-
10 sequences
Included -
Campaigns
Broadcast contact limit per month
-
500K
Limited -
Campaigns
CAPI + Ads attribution
-
CAPI + Ads attribution + analytics
Included -
Inbox automation
Custom views
-
5 views
Included -
Inbox automation
Business hours configuration
-
Included
-
Chatbot flow builder
Active chatbot flows
-
20
Included -
WHATSAPP COMMERCE
WhatsApp dynamic forms
-
Excluded
-
AI AGENT
Knowledge base total size
-
100 MB
Limited -
API and webhooks
Full API; bi-directional CRM integrations
-
All APIs
Included -
API and webhooks
Messaging rate limit
-
200 messages/minute
Limited -
Integrations
Integrations
-
Basic + Zoho, LeadSquared, WebEngage, CleverTap, Fyno, MoEngage, HubSpot
Included -
Security and support
Response SLA
-
24 hrs
Included -
Security and support
Free onboarding support
-
Included
Advanced
-
USERS & AI CREDITS
Users included
-
10
Included -
USERS & AI CREDITS
Additional users
-
₹1,500 $24 AED 80 per extra user / month
Included -
USERS & AI CREDITS
AI credits
-
8,000/month
Included -
CHANNELS INCLUDED
WhatsApp business API number
-
1
Included -
CHANNELS INCLUDED
Instagram handle
-
1
Included -
CHANNELS INCLUDED
Website widget
-
1
Included -
AI AGENT
AI voice on WhatsApp and Phone
-
Included
-
CHANNEL ADD-ONS
Channel add-ons available
-
Unlimited
Included -
CHANNEL ADD-ONS
Add-on channel types
-
WhatsApp, Instagram, Web widget and Phone
Included -
Revenue engines
Lead pipeline management
-
Included
-
Revenue engines
Appointment booking management
-
Included
-
WHATSAPP COMMERCE
Dynamic forms
-
Included
-
Integrations
Advanced integrations
-
Everything in Essential + Pipedrive, Salesforce, Conversation Widget
Included -
Team structure and access
Custom roles
-
Basic + custom roles
Included -
Inbox automation
Special days and holidays setup
-
Included
-
Security and support
Number masking
-
Included
-
Team structure and access
Teams or groups
-
Unlimited
Included -
Chatbot flow builder
Active chatbot flows
-
Up to 100
Limited -
Campaigns
Drip and sequence campaigns
-
Up to 100 sequences
Limited -
Campaigns
Broadcast contact limit per month
-
1M
Limited -
Inbox automation
Custom inbox views
-
10 views
Limited -
AI AGENT
Knowledge base total size
-
1 GB
Limited -
AI AGENT
Outcome evaluations
-
Yes + custom rules
Included -
API and webhooks
API access
-
All APIs
Included -
API and webhooks
Messaging rate limit
-
1,000 messages/minute
Limited -
Security and support
Response SLA
-
24 hrs
Included -
Security and support
Support channels
-
Docs, tickets, WhatsApp, email, virtual meetings
Included -
Security and support
Free onboarding support
-
Included
-
Security and support
AI Solutions Engineer Support
-
Limited
Enterprise
-
USERS & AI CREDITS
Custom seats
-
Custom
Included -
USERS & AI CREDITS
AI credits
-
Custom pool
Included -
CHANNELS INCLUDED
Unlimited channels
-
Custom
Included -
Security and support
SSO / SAML
-
Included
-
Security and support
IP whitelist
-
Included
-
Security and support
Custom RBAC
-
Custom roles + advanced controls
Included -
Security and support
Number masking
-
Included
-
AI AGENT
Custom AI-fine tuning + tool development
-
Included
-
Security and support
Dedicated CSM
-
Dedicated CSM
Included -
Security and support
Uptime SLA
-
Included
-
Security and support
Roadmap input
-
Included
-
Security and support
On-prem / private cloud
-
Included
-
Security and support
Data residency
-
Included
-
Security and support
AI Solutions Engineer included as standard
-
Included
-
Chatbot flow builder
Active chatbot flows
-
Unlimited
Included -
Campaigns
Drip and sequence campaigns
-
Unlimited
Included -
Campaigns
Broadcast contact limit per month
-
Unlimited
Included -
Inbox automation
Custom inbox views
-
20 views
Included -
AI AGENT
Knowledge base datasource types
-
All types + custom
Included -
Integrations
Custom integrations
-
Everything in Advanced + Custom integrations
Included -
API and webhooks
Custom rate limits
-
Custom rate limits
Included -
Security and support
Support channels
-
All of the above + dedicated slack channel
Included -
Security and support
Response SLA
-
Custom SLA
Included -
Usage charges, billed separately
Template message charges
-
5% Off
Included