Customerly vs Denser Chat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

Denser Chat

See full pricing history

USD · US · source: denser.ai

Plan	Pricing	Charged by	Offer type
Free	Free $ 0. $0 $0	Flat	Standalone · Free
Starter	USD 39 monthly · USD 32 / month with annual commitment $ 39 /mo. $39 per month $384 per year, which is $32 per month	Flat · /mo	Standalone · Fixed
Standard Highlighted	USD 119 monthly · USD 96 / month with annual commitment $ 119 /mo. $119 per month $1,152 per year, which is $96 per month	Flat · /mo	Standalone · Fixed
Business	USD 399 monthly · USD 320 / month with annual commitment $ 399 /mo. $399 per month $3,840 per year, which is $320 per month	Flat · /mo	Standalone · Fixed
Enterprise	USD 899 monthly · USD 720 / month with annual commitment $ 899 /mo. $899 per month $8,640 per year, which is $720 per month	Flat · /mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

Denser Chat

Free

Highlights DenserBots: 1

Included
Highlights Team members: 1

Included
Highlights Queries / month: 20

Included
Highlights Pages or storage / bot: 100 pages or 50 MB / bot

Included

Starter

Highlights DenserBots: 2

Included
Highlights Team members: 1

Included
Highlights Queries / month: 1,500

Included
Highlights Pages or storage / bot: 100 pages or 50 MB / bot

Included
Highlights Query log retention: 30-day

Included

Standard

Highlights DenserBots: 4

Included
Highlights Team members: 5

Included
Highlights Queries / month: 7,500

Included
Highlights Pages or storage / bot: 2,000 pages or 1 GB / bot

Included
Highlights Query log retention: 90-day

Included
Highlights Answer quality insights: Included
Highlights Helpdesk ticket queue: Included
Highlights Talk to a person escalation: Included
Highlights Zendesk, Intercom, Freshdesk & HubSpot tickets: Included

Business

Highlights DenserBots: 8

Included
Highlights Team members: 10

Included
Highlights Queries / month: 15,000

Included
Highlights Pages or storage / bot: 10,000 pages or 5 GB / bot

Included
Highlights Query log retention: 360-day

Included
Highlights Answer quality insights: Included
Highlights Helpdesk ticket queue: Included
Highlights Talk to a person escalation: Included
Highlights Zendesk, Intercom, Freshdesk & HubSpot tickets: Included
Highlights Dedicated accuracy support: Included

Enterprise

Highlights DenserBots: 8

Included
Highlights Team members: 50

Included
Highlights Queries / month: 50,000

Included
Highlights Pages or storage / bot: 50,000 pages or 25 GB / bot

Included
Highlights Query log retention: 360-day

Included
Highlights Answer quality insights: Included
Highlights Helpdesk ticket queue: Included
Highlights Talk to a person escalation: Included
Highlights Zendesk, Intercom, Freshdesk & HubSpot tickets: Included
Highlights Priority support: Included
Highlights Service Level Agreements (SLAs): Included
Highlights Feature request support: Included
Highlights Private LLM deployment: Limited

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

Denser Chat

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 39 monthly · USD 32 / month with annual commitment
- Standard: USD 119 monthly · USD 96 / month with annual commitment
- Business: USD 399 monthly · USD 320 / month with annual commitment
- Enterprise: USD 899 monthly · USD 720 / month with annual commitment
August 27, 2026
Official pricing page
- Free: Free