Conduit AI vs Customerly

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Conduit AI

See full pricing history

USD · US · source: www.conduit.ai

Plan	Pricing	Charged by	Offer type
Messaging	USD 18 monthly Starting rate $ 18 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 40 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Guest	USD 30 monthly Starting rate $ 30 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 60 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Guest + Devices	USD 36 monthly Starting rate $ 36 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 80 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Full Suite	USD 48 monthly Starting rate $ 48 / unit / mo. Starting rates shown. Pricing scales beyond 50 listings. 100 credits / unit / mo	Unit · / unit / mo	Standalone · Starting at
Startup	USD 899 monthly 0–25 units. The full feature set, designed to help scale your operations with no implementation fee. 2,000 credits / mo $ 899 / mo	Flat · / mo	Standalone · Fixed

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Conduit AI

Messaging

Highlights Credits: 40 credits / unit / mo

Included
Highlights Unified inbox, every channel: Included
Highlights Voice AI, inbound and outbound: Included
Highlights PMS and OTA integrations: Included
Highlights Operator, workflows, escalation: Included
Highlights Analytics and reporting: Included

Guest

Highlights Credits: 60 credits / unit / mo

Included
Highlights Everything in Messaging: Included
Highlights In-portal AI concierge: Included
Highlights Rich-media guidebooks: Included
Highlights Damage waivers, no SKU fee: Included
Highlights Upsells with One-click Payment: Included

Guest + Devices

Highlights Credits: 80 credits / unit / mo

Included
Highlights Everything in Guest: Included
Highlights Smart home integration: Included
Highlights Portal-integrated smart devices: Included
Highlights Access Codes for Guests and Team: Included
Highlights Device management workflows: Included

Full Suite

Highlights Credits: 100 credits / unit / mo

Included
Highlights Everything in Guest + Devices: Included
Highlights Tasks and Workforce: Included
Highlights Agentic operations workflows: Included
Highlights Scheduling and dispatch: Included
Highlights Inventory Management: Included

Startup

Highlights Credits: 2,000 credits / mo

Included
Highlights The full feature set: Included
Highlights No implementation fee: Included
Highlights Units: 0–25 units

Limited

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Conduit AI

September 21, 2026
Official pricing page
- Messaging: USD 18 monthly
- Guest: USD 30 monthly
- Guest + Devices: USD 36 monthly
- Full Suite: USD 48 monthly
- Startup: USD 899 monthly
August 27, 2026
Official pricing page
- Guest: USD 30 monthly
- Guest + Devices: USD 36 monthly
- Full Suite: USD 48 monthly
- Startup: USD 899 monthly

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly