Skip to content

Bigin by Zoho CRM vs Firmao

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Bigin by Zoho CRM

USD · US · source: www.bigin.com

Plan Pricing Charged by Offer type
Free Highlighted
Free

$0

Flat Standalone · Free
Express
USD 9 monthly · USD 7 / month with annual commitment

Express US$9 US$7 /user/month/billed yearly Start Free TrialShow FeaturesHide Features Everything in Free Edition + Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable

Seat · /user/month/billed Standalone · Fixed
Premier
USD 15 monthly · USD 12 / month with annual commitment

Premier US$15 US$12 /user/month/billed yearly Start Free TrialShow FeaturesHide Features Everything in Express Edition + Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with

Seat · /user/month/billed Standalone · Fixed
Bigin 360
USD 21 monthly · USD 18 / month with annual commitment

Powered by AI Bigin 360 US$21 US$18 /user/month/billed yearly Start Free Trial Get A DemoShow FeaturesHide Features Everything in Premier Edition + Team Pipelines (15) Convert customer-facing processes into easily

Seat · /user/month/billed Standalone · Fixed

EUR · US · source: firmao.io

Plan Pricing Charged by Offer type
Standard
EUR 21 monthly

21 EUR 16 EUR user / month

Flat · / month Standalone · Fixed
Professional
EUR 39 monthly

39 EUR 30 EUR user / month

Flat · / month Standalone · Fixed
Enterprise
EUR 75 monthly

75 EUR 56 EUR user / month

Flat · / month Standalone · Fixed
Supreme
EUR 103 monthly

103 EUR 79 EUR user / month

Flat · / month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Bigin by Zoho CRM

Free

Highlights

Single Pipeline Convert any customer-facing process into an easily trackable pipeline with customizable stages.

Included

Highlights

500 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin.

Included

Highlights

Contacts, Products & Activities Management Manage contacts, companies, products and activities such as calls, tasks and events.

Included

Highlights

Automations (3) Create workflows that automatically trigger specific actions instantly.

Included

Highlights

Built-in Phone Make and receive phone calls, record them, set up automated voice responses, and use call routing—directly in Bigin.

Included

Highlights

Third-party Phone Integration Connect with 100+ third-party telephony providers from our marketplace

Included

Highlights

Standard Dashboard - Charts & KPIs Analyze your business performance with built-in charts and KPIs

Included

Highlights

Developer APIs Highly secure developer APIs that help you connect Bigin to any third-party app of your choice.

Included

Highlights

Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms Integration Connect Bigin with popular third party applications

Included

Highlights

Apps for iOS, iPadOS, Android and macOS Highly rated apps for mobile devices and macOS to manage customer information even while on the go.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

No-code form for contacts & pipelines Deploy Bigin webforms on your website easily to collect information from your website visitors.

Included

Express

Highlights

Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

Included

Highlights

50,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

Included

Highlights

Email & WhatsApp Business Integration Connect Bigin with Email clients such as Outlook, Gmail, Zoho Mail and streamline customer interactions on WhatsApp.

Included

Highlights

Automations (30) Create workflows that automatically trigger specific actions instantly. You can automate more actions by buying add-ons.

Included

Highlights

Mass emails with email insights Send emails to multiple customers with a single click and use insights to capture the exact status of each email.

Included

Highlights

Customizable dashboards with charts and KPIs Customize your dashboards according to your needs and analyze your business performance with charts and KPIs.

Included

Highlights

10 custom fields/module Create custom fields that suit your business needs.

Included

Highlights

Zoho Books, Zoho Invoice and Zoho Meeting Integration Seamlessly integrate Bigin with other third party apps.

Included

Highlights

Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp and X integration Easily integrate with Zoho apps and other third-party apps.

Included

Highlights

Facebook, Instagram, LinkedIn, Tik Tok Leads Ads Integration Streamline incoming leads from ads across popular social media applications with LeadChain topping for Bigin.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

Streamlined document signing and management with Zoho Sign Get business documents and attachments digitally signed by contacts directly from your Bigin dashboard.

Included

Premier

Highlights

Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

Included

Highlights

100,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

Included

Highlights

Advanced field types Use additional advanced field types such as Lookup fields, formula fields, and user fields.

Included

Highlights

Advanced Automation (50) Create advanced workflows that automatically trigger specific actions at specific dates. You can automate more actions by buying add-ons.

Included

Highlights

Stage Transition Rules Set up rules for moving deals in your pipeline; create checkpoints to ensure deals properly transition between stages.

Included

Highlights

Global selling with multiple currencies Run operations in more than just your local currency. Bigin takes care of all exchange rates and conversions.

Included

Highlights

Customizable Dashboards - Target Meter Create new fields and establish connections between records within different modules for your own context.

Included

Highlights

25 custom fields per module Create custom fields that suit your business needs.

Included

Highlights

Cleanup Duplicates Manage and clean up duplicate records in your CRM more effectively.

Included

Highlights

Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

Highlights

Data enrichment Enrich contact and company data from various sources, ensuring you have all the vital information about your prospects and customers.

Included

Highlights

Writing Assistant Helps users draft emails using AI based on context and intent, saving time and improving communication quality.

Included

Bigin 360

Highlights

Team Pipelines (15) Convert customer-facing processes into easily trackable pipelines with customizable stages.

Included

Highlights

1 Million Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more

Included

Highlights

Email-In pre-installed with 5 aliases Email-in automatically creates a record in your pipeline whenever you receive any incoming email in your group emails aliases. Manage

Included

Highlights

Advanced Automation Rules (100) Create advanced workflows that automatically trigger specific actions at specific dates.

Included

Highlights

File Cabinet pre-installed with 5 GB storage Create unique links to collect, manage and store files from customers with ease.

Included

Highlights

50 custom fields/module Create custom fields that suit your business needs.

Included

Highlights

1000 mass mails/day Send up to 1000 mass emails per day per organization. You can also purchase add-ons for sending additional mass emails.

Included

Highlights

Highest limits for features Bigin 360 will offer the highest out of the box limits for all our features. Certain feature limits can be further extended through add-ons.

Included

Highlights

Booking and appointment scheduling (100) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you.

Included

Highlights

3000 AI credits/month Additional AI credits can be purchased if needed. Credit consumption varies based on the AI feature used and the complexity of the request, so usage cannot

Included

Firmao

Standard

Highlights

CRM (customers, tasks, projects, calendar)

Included

Highlights

Invoicing – KSeF, invoices, receipts, bills

Included

Highlights

Email integration

Included

Highlights

Offers, orders, simple cost estimates

Included

Highlights

Reports

Included

Highlights

OCR (automatic invoice scanning)

Included

Highlights

Two-step access verification (2FA)

Included

Highlights

AI-assisted email response generation

Included

Highlights

Mobile apps (Android and iOS)

Included

Highlights

2 GB network drive

Included

Highlights

Free technical support

Included

Highlights

Mon-Fri 8am-4:30pm (email, chat)

Included

Professional

Highlights

Connection to a bank account

Included

Highlights

Livechat, callback

Included

Highlights

Editable document templates

Included

Highlights

Email templates and autoresponders

Included

Highlights

VOIP integration

Included

Highlights

Recurring invoices

Included

Highlights

Price groups and individual prices

Included

Highlights

Sales opportunities

Included

Highlights

JPK VAT

Included

Highlights

Gantt and Kanban charts

Included

Highlights

10 GB network drive

Included

Enterprise

Highlights

Integration with Google and Outlook (calendar)

Included

Highlights

Email and phone campaigns

Included

Highlights

SMS messaging service

Included

Highlights

E-commerce integrations

Included

Highlights

Integrations with accounting, banking, and courier systems

Included

Highlights

ERP, WMS warehouse

Included

Highlights

Integration with fiscal printer

Included

Highlights

Customer panel

Included

Highlights

Process automation

Included

Highlights

Advanced analytics and charts

Included

Highlights

Mon-Fri 8am-4:30pm (email, phone, chat)

Included

Supreme

Highlights

AI assistant

Included

Highlights

Transcription and summary of conversations with AI

Included

Highlights

Custom functionality programming

Included

Highlights

Event calendar

Included

Highlights

Email sequences, marketing automation

Included

Highlights

Integration with Messenger, WhatsApp, Microsoft Teams

Included

Highlights

Increased limits for email accounts, OCR, and website visitor leads

Included

Highlights

Mon-Fri 8am-4:30pm (email, phone, chat), + 24/7 email

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Bigin by Zoho CRM

  1. Source
    • Free: Free
    • Express: USD 9 monthly · USD 7 / month with annual commitment
    • Premier: USD 15 monthly · USD 12 / month with annual commitment
    • Bigin 360: USD 21 monthly · USD 18 / month with annual commitment

Firmao

  1. Source
    • Standard: EUR 21 monthly
    • Professional: EUR 39 monthly
    • Enterprise: EUR 75 monthly
    • Supreme: EUR 103 monthly