Beacon vs Bigin by Zoho CRM

STARTER

STANDARD

PREMIUM

Free

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Single Pipeline Convert any customer-facing process into an easily trackable pipeline with customizable stages.

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500 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin.

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Contacts, Products & Activities Management Manage contacts, companies, products and activities such as calls, tasks and events.

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Automations (3) Create workflows that automatically trigger specific actions instantly.

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Built-in Phone Make and receive phone calls, record them, set up automated voice responses, and use call routing—directly in Bigin.

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Third-party Phone Integration Connect with 100+ third-party telephony providers from our marketplace

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Standard Dashboard - Charts & KPIs Analyze your business performance with built-in charts and KPIs

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Developer APIs Highly secure developer APIs that help you connect Bigin to any third-party app of your choice.

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Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms Integration Connect Bigin with popular third party applications

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Apps for iOS, iPadOS, Android and macOS Highly rated apps for mobile devices and macOS to manage customer information even while on the go.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

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No-code form for contacts & pipelines Deploy Bigin webforms on your website easily to collect information from your website visitors.

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Express

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Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

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50,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

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Email & WhatsApp Business Integration Connect Bigin with Email clients such as Outlook, Gmail, Zoho Mail and streamline customer interactions on WhatsApp.

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Automations (30) Create workflows that automatically trigger specific actions instantly. You can automate more actions by buying add-ons.

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Mass emails with email insights Send emails to multiple customers with a single click and use insights to capture the exact status of each email.

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Customizable dashboards with charts and KPIs Customize your dashboards according to your needs and analyze your business performance with charts and KPIs.

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10 custom fields/module Create custom fields that suit your business needs.

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Zoho Books, Zoho Invoice and Zoho Meeting Integration Seamlessly integrate Bigin with other third party apps.

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Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp and X integration Easily integrate with Zoho apps and other third-party apps.

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Facebook, Instagram, LinkedIn, Tik Tok Leads Ads Integration Streamline incoming leads from ads across popular social media applications with LeadChain topping for Bigin.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

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Streamlined document signing and management with Zoho Sign Get business documents and attachments digitally signed by contacts directly from your Bigin dashboard.

Included

Premier

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Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

Included

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100,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

Included

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Advanced field types Use additional advanced field types such as Lookup fields, formula fields, and user fields.

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Advanced Automation (50) Create advanced workflows that automatically trigger specific actions at specific dates. You can automate more actions by buying add-ons.

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Stage Transition Rules Set up rules for moving deals in your pipeline; create checkpoints to ensure deals properly transition between stages.

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Global selling with multiple currencies Run operations in more than just your local currency. Bigin takes care of all exchange rates and conversions.

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Customizable Dashboards - Target Meter Create new fields and establish connections between records within different modules for your own context.

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25 custom fields per module Create custom fields that suit your business needs.

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Cleanup Duplicates Manage and clean up duplicate records in your CRM more effectively.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

Included

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Data enrichment Enrich contact and company data from various sources, ensuring you have all the vital information about your prospects and customers.

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Writing Assistant Helps users draft emails using AI based on context and intent, saving time and improving communication quality.

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Bigin 360

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Team Pipelines (15) Convert customer-facing processes into easily trackable pipelines with customizable stages.

Included

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1 Million Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more

Included

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Email-In pre-installed with 5 aliases Email-in automatically creates a record in your pipeline whenever you receive any incoming email in your group emails aliases. Manage

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Advanced Automation Rules (100) Create advanced workflows that automatically trigger specific actions at specific dates.

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File Cabinet pre-installed with 5 GB storage Create unique links to collect, manage and store files from customers with ease.

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50 custom fields/module Create custom fields that suit your business needs.

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1000 mass mails/day Send up to 1000 mass emails per day per organization. You can also purchase add-ons for sending additional mass emails.

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Highest limits for features Bigin 360 will offer the highest out of the box limits for all our features. Certain feature limits can be further extended through add-ons.

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Booking and appointment scheduling (100) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you.

Included

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3000 AI credits/month Additional AI credits can be purchased if needed. Credit consumption varies based on the AI feature used and the complexity of the request, so usage cannot

Included