1CRM Cloud vs Bigin by Zoho CRM

Official plan card

Users

Official plan card

Accounts, targets, leads, and contacts

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Storage

Official plan card

Users

Official plan card

Cloud hosting available

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Support and updates

Official plan card

Users

Official plan card

Accounts and contacts

Official plan card

Storage

Official plan card

Users

Official plan card

Extended CRM feature set

Official plan card

Cloud hosting available

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Single Pipeline Convert any customer-facing process into an easily trackable pipeline with customizable stages.

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500 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin.

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Contacts, Products & Activities Management Manage contacts, companies, products and activities such as calls, tasks and events.

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Automations (3) Create workflows that automatically trigger specific actions instantly.

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Built-in Phone Make and receive phone calls, record them, set up automated voice responses, and use call routing—directly in Bigin.

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Third-party Phone Integration Connect with 100+ third-party telephony providers from our marketplace

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Standard Dashboard - Charts & KPIs Analyze your business performance with built-in charts and KPIs

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Developer APIs Highly secure developer APIs that help you connect Bigin to any third-party app of your choice.

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Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms Integration Connect Bigin with popular third party applications

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Apps for iOS, iPadOS, Android and macOS Highly rated apps for mobile devices and macOS to manage customer information even while on the go.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

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No-code form for contacts & pipelines Deploy Bigin webforms on your website easily to collect information from your website visitors.

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Team Pipelines (3) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

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50,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

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Email & WhatsApp Business Integration Connect Bigin with Email clients such as Outlook, Gmail, Zoho Mail and streamline customer interactions on WhatsApp.

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Automations (30) Create workflows that automatically trigger specific actions instantly. You can automate more actions by buying add-ons.

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Mass emails with email insights Send emails to multiple customers with a single click and use insights to capture the exact status of each email.

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Customizable dashboards with charts and KPIs Customize your dashboards according to your needs and analyze your business performance with charts and KPIs.

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10 custom fields/module Create custom fields that suit your business needs.

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Zoho Books, Zoho Invoice and Zoho Meeting Integration Seamlessly integrate Bigin with other third party apps.

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Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp and X integration Easily integrate with Zoho apps and other third-party apps.

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Facebook, Instagram, LinkedIn, Tik Tok Leads Ads Integration Streamline incoming leads from ads across popular social media applications with LeadChain topping for Bigin.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

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Streamlined document signing and management with Zoho Sign Get business documents and attachments digitally signed by contacts directly from your Bigin dashboard.

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Team Pipelines (5) Convert customer-facing processes into easily trackable pipelines with customizable stages. You can purchase add-ons if you need more pipelines.

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100,000 Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more records.

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Advanced field types Use additional advanced field types such as Lookup fields, formula fields, and user fields.

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Advanced Automation (50) Create advanced workflows that automatically trigger specific actions at specific dates. You can automate more actions by buying add-ons.

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Stage Transition Rules Set up rules for moving deals in your pipeline; create checkpoints to ensure deals properly transition between stages.

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Global selling with multiple currencies Run operations in more than just your local currency. Bigin takes care of all exchange rates and conversions.

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Customizable Dashboards - Target Meter Create new fields and establish connections between records within different modules for your own context.

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25 custom fields per module Create custom fields that suit your business needs.

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Cleanup Duplicates Manage and clean up duplicate records in your CRM more effectively.

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Booking and appointment scheduling (1) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you. You can

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Data enrichment Enrich contact and company data from various sources, ensuring you have all the vital information about your prospects and customers.

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Writing Assistant Helps users draft emails using AI based on context and intent, saving time and improving communication quality.

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Team Pipelines (15) Convert customer-facing processes into easily trackable pipelines with customizable stages.

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1 Million Records Each row of data you enter across Pipelines, Contacts, Activities and Notes are called Records in Bigin. You can purchase add-ons if you need to store more

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Email-In pre-installed with 5 aliases Email-in automatically creates a record in your pipeline whenever you receive any incoming email in your group emails aliases. Manage

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Advanced Automation Rules (100) Create advanced workflows that automatically trigger specific actions at specific dates.

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File Cabinet pre-installed with 5 GB storage Create unique links to collect, manage and store files from customers with ease.

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50 custom fields/module Create custom fields that suit your business needs.

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1000 mass mails/day Send up to 1000 mass emails per day per organization. You can also purchase add-ons for sending additional mass emails.

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Highest limits for features Bigin 360 will offer the highest out of the box limits for all our features. Certain feature limits can be further extended through add-ons.

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Booking and appointment scheduling (100) Build and share your availability through an online page, allowing clients and prospects to book meetings or appointments with you.

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3000 AI credits/month Additional AI credits can be purchased if needed. Credit consumption varies based on the AI feature used and the complexity of the request, so usage cannot