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Dovetail pricing

Dovetail provides B2B SaaS for user research, product feedback, or session replay.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Plan Pricing Charged by Offer type
Free
Free

$0, no card required

Seat · user/month Standalone · Free
Enterprise
Contact sales

Custom pricing available

Seat · user Standalone · Contact sales

What each plan includes

Feature names follow Dovetail’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Free

What's included

One channel

1 — A single channel to track and analyze feedback for getting started.

Limited
One project

1 — Create and manage a single research project to organize, analyze, and share insights.

Limited
Chat

Ask questions about your data and get instant AI-powered summaries from a single project.

Limited
AI summaries

Basic — AI automatically generates quick summaries within a single project to speed up analysis.

Limited

Analyze your customer data

AI opportunity tracking

1 channel — Continuously track themes in support tickets, app reviews, feedback, and more.

Limited
AI chat

Basic — Guide and control chat behaviours with custom workspace-level instructions.

Limited
AI Dashboards

1 dashboard — Visualize key metrics and track how feedback is trending.

Limited
Queries in Slack and Teams

Anyone in your organization can query directly with Dovetail data from Slack or Teams.

Excluded

Act on your intelligence

AI Agents

Autonomous AI assistants that track signals, analyze feedback, and share insights proactively.

Excluded
Unlimited Docs

Generate shareable insights with customer clips and reels.

Excluded

Enterprise

Highlights

Unlimited Agents

Unlimited — Track every customer signal and automate closing the loop.

Included
Unlimited channels

Unlimited — Organize continuous feedback by team, product, or data source with dedicated channels at scale.

Included
Dashboards

Unlimited — Visualize key metrics and track how feedback is trending.

Included
Unlimited projects

Unlimited — Create as many projects as your team needs—perfect for ongoing or cross-functional research.

Included
Unlimited Docs

Unlimited — Generate shareable insights with customer clips and reels.

Included
Unlimited free chat queries

Unlimited — Anyone in your organization can query directly with Dovetail data from Slack or Teams.

Included
Organization features

Folders, global tags, fields, templates. Standardize projects with global tags, fields, and templates for consistent and streamlined analysis.

Included
Advanced AI features

Advanced — Specific summaries using frameworks that match your team’s workflow and semantic search. Surface relevant insights based on meaning, not keywords.

Included

Platform

Redaction, compliance, and access control

Keep your data safe and remove sensitive information by redacting any text, audio, and video. Meet enterprise-grade requirements for security, safety, and privacy standards. Control who can manage, view, and edit projects with granular permissions.

Included

Support

Priority support, dedicated customer success, onboarding assistance
Included

Analyze your customer data

AI opportunity tracking

Unlimited channels — Continuously track themes in support tickets, app reviews, feedback, and more.

Included
AI chat

Advanced — Guide and control chat behaviours with custom workspace-level instructions.

Included
AI summaries

Advanced — Visualize key metrics and track how feedback is trending.

Included
AI Dashboards

Unlimited — Visualize key metrics and track how feedback is trending.

Included
Queries in Slack and Teams

Anyone in your organization can query directly with Dovetail data from Slack or Teams.

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Free: Free
  • Enterprise: Contact sales
  • $0, no card required
  • Custom pricing available
  • Free: Free
  • Free$0, no card requiredFor individuals to make sense of calls, documents, and surveys | Free$0 user/monthTry Dovetail free