HelpShelf vs IcePanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpShelf

See full pricing history

USD · US · source: helpshelf.com

Plan	Pricing	Charged by	Offer type
Free	Free $0/month, free forever	Usage · free forever	Standalone · Free
Pro Highlighted	USD 49 monthly $49/month	Flat · per month	Standalone · Fixed
Scale	USD 149 monthly $149/month	Flat · per month	Standalone · Fixed

IcePanel

See full pricing history

USD · US · source: icepanel.io

Plan	Pricing	Charged by	Offer type
Free — 1-5 editors	Free $0	Seat · per editor/month	Standalone · Free
Growth — 1+ editors Highlighted	USD 40 monthly · USD 40 / month with annual commitment $40 per editor/month Billed annually	Seat · per editor/month	Standalone · Fixed
Scale — 20+ editors	USD 80 monthly · USD 80 / month with annual commitment $80 per editor/month Billed annually	Seat · per editor/month	Standalone · Fixed
Enterprise — 50+ editors	Contact sales Custom Billed annually	Seat · per editor/month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpShelf

Free

Plan card 500 AI searches: Included
Plan card 100 AI chats: Included
Plan card 100 content items: Included
Plan card Help center and widget: Included

Pro

Plan card 10,000 AI searches: Included
Plan card 2,000 AI chats: Included
Plan card 3 agents: Included
Plan card MCP and llms.txt surface: Included

Scale

Plan card 100,000 AI searches: Included
Plan card 20,000 AI chats: Included
Plan card Unlimited agents: Included
Plan card Markdown and codebase ingestion: Included

IcePanel

Free — 1-5 editors

Collaboration Editors: 1-5

Included
Collaboration Viewers: Unlimited

Included
Modelling Model objects: Up to 100

Included
Modelling Diagrams: Unlimited

Included
Modelling Tag groups: 2

Included
Modelling Flows per diagram: 1

Included
Terms Standard commercial terms: Included
Collaboration Real-time collaboration and updates: Included
Collaboration Share links & embeds: Included
Integrations API (read): Included
Integrations API (write): Included
Integrations Import API: Included
Integrations Export API: Included
Support Support channels: Included
Support Response time: Included

Growth — 1+ editors

Collaboration Editors: 1+

Included
Collaboration Viewers: Unlimited

Included
Modelling Model objects: Unlimited

Included
Modelling Diagrams: Unlimited

Included
Modelling Tag groups: 2

Included
Modelling Flows per diagram: 1

Included
Modelling Domains for large models: Included
Modelling Draft future state designs: Included
Integrations Basic API usage: Included
Modelling Decision records: Included
Modelling Exports per object or domain: Included
Security and legal 1 single sign-on (SSO) domain: Included
Collaboration Protected share links: Included
Support Support channels: Included
Support Response time: Included

Scale — 20+ editors

Collaboration Editors: 20+

Included
Collaboration Viewers: Unlimited

Included
General Everything in Growth: Included
Terms Custom commercial terms: Included
Security and legal Audit logs: Included
Integrations Advanced API usage: Included
Integrations Webhooks: Included
Support Customer success program: Included
Support 4 training workshops: Included
Support Priority support: Included
Support Slack and Teams support: Included
Security and legal Unlimited SSO domains: Included
Security and legal Legal and security review: Included

Enterprise — 50+ editors

Collaboration Editors: 50+

Included
General Everything in Scale: Included
Terms Master service agreement: Included
Security and legal Custom data residency (GCP): Included
Security and legal Single-tenant environment: Included
Security and legal 48-hour notice for updates: Included
Security and legal IP/location allow & block: Included
Security and legal Custom domain: Included
Security and legal Customer encryption keys: Included
Support Bug escalation: Included
Support Bi-weekly meetings: Included
Security and legal Additional security options: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

HelpShelf

August 27, 2026 Source
- Free: Free
- Pro: USD 49 monthly
- Scale: USD 149 monthly

IcePanel

August 27, 2026 Source
- Free — 1-5 editors: Free
- Growth — 1+ editors: USD 40 monthly · USD 40 / month with annual commitment
- Scale — 20+ editors: USD 80 monthly · USD 80 / month with annual commitment
- Enterprise — 50+ editors: Contact sales