Ellipsis
Standard — default
-
Highlights
Slack support channel
-
Included
-
Highlights
Guided onboarding
-
Included
-
Highlights
Help building custom agents
-
Included
-
Highlights
Self guided BYOC
-
Included
-
Highlights
Help wiring BYOK (Anthropic or Bedrock)
-
Included
-
Highlights
Help with BYOC deployments
-
Included
-
Highlights
Security questionnaires and procurement
-
Excluded
-
Highlights
Priority feature requests
-
Excluded
-
Highlights
First response time
-
48 hours
Included -
Highlights
Support engineer
-
Shared
Included
Advanced — default
-
Highlights
Slack support channel
-
Included
-
Highlights
Guided onboarding
-
Included
-
Highlights
Help building custom agents
-
Included
-
Highlights
Self guided BYOC
-
Included
-
Highlights
Help wiring BYOK (Anthropic or Bedrock)
-
Included
-
Highlights
Help with BYOC deployments
-
Included
-
Highlights
Security questionnaires and procurement
-
Included
-
Highlights
Priority feature requests
-
Included
-
Highlights
First response time
-
24 hours
Included -
Highlights
Support engineer
-
Shared
Included
Premier — default
-
Highlights
Slack support channel
-
Included
-
Highlights
Guided onboarding
-
Included
-
Highlights
Help building custom agents
-
Included
-
Highlights
Self guided BYOC
-
Included
-
Highlights
Help wiring BYOK (Anthropic or Bedrock)
-
Included
-
Highlights
Help with BYOC deployments
-
Included
-
Highlights
Security questionnaires and procurement
-
Included
-
Highlights
Priority feature requests
-
Included
-
Highlights
First response time
-
4 hours
Included -
Highlights
Support engineer
-
Named
Included